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Archive  »  2010 (Volume 11)  »  January (Issue 1)

January (Issue 1)

  1. by Jujhar Singh, SAP
    Companies today are abandoning long-term goals to focus on immediate, cost-cutting measures. But is that really the best approach? Find out why the big picture is now more important than ever and how a customer-centric approach will improve your customer relations in the long run.
  2. by Dietmar Bohn, Dr. Ralf E. Strauss, Dominik Feiden, Param Kahlon, and Dr. Tim Bolte, SAP
    With 2009 behind them, SAP customers have questions on how to pick up the pieces of the economic recession and proceed with a solid, customer-facing strategy. Find the answers in this panel discussion from five leading CRM executives at SAP.
  3. by Volker Hildebrand and Vinay Iyer, SAP
    Customers are more empowered and demanding than ever before, requiring companies to re-vamp their CRM strategy. Learn how you can manage the customer experience effectively by applying the new customer engagement model and leveraging social media channels, mobile applications, Web channels, and more.
  4. by Reza Soudagar, SAP
    When companies evaluate CRM solutions, they often focus on TCO — but calculating this metric is not as easy as you may think. In this article, you’ll learn how to minimize your TCO and maximize the value of your CRM investment.
  5. by Sanjeet Mall, SAP AG
    Uncover long-term benefits of creating and supporting an adaptive, customer-centric call center and planning and executing a killer sales force automation strategy while working with a reliable technology partner.
  6. by Brian Greenberg, SAP
    Leveraging SAP Safeguarding services guarantees that you’re using the most complete and extensive knowledgebase around SAP solutions to manage an application life cycle. Review three best practices for optimizing the life cycle of your applications with these comprehensive offerings.
  7. by Tom Kennedy, BackOffice Associates
    Many SAP professionals rely on the ASAP methodology to manage SAP. But by adding just one additional step to this methodology, most SAP projects can save not only time, but also money and man-hours. BackOffice CTO Tom Kennedy explains how in this candid interview.
  8. by Jonathan D. Becher, George Mathew, and Jeff Veis
    Discover how SAP BusinessObjects Explorer revolutionizes the way companies use their business intelligence data. This special report also showcases industry use cases and examines enhanced SAP BusinessObjects Explorer capabilities for business users.
  9. by Steve Graham, SAP AG
    SAP customers are turning to the SAP ecosystem for answers on how to get the greatest financial return from their BI systems. Discover how the SAP Community Network provides trusted feedback and detailed information to enable business change.
  10. by Jake Klein, SAP
    About to introduce an enterprise data warehouse (EDW)? Increase your likelihood for success by reading these guidelines first. Understand the motivating factors for creating an EDW strategy, assess your ability to deliver on your strategy, and set appropriate goals.
  11. by SAP and Partners
    Successfully gathering and acting on business intelligence (BI) data is a critical goal for any company. In this special report, you'll learn about tools and services from SAP and partners that can help your company make the most of its BI information.
  12. by Fergus O'Reilly and Glenda Akers, SAP
    Our new "Industry Insights" column will delve into exciting and innovative attributes of SAP industry solutions. This first installment focuses on convergent charging and systems designed to support rapidly evolving, services-based business models for the telecom industry and beyond.
  13. by Gerlinde Zibulski, SAP AG
    With its sights set on enabling integrated security management, SAP reveals its future plans to enhance security offerings in support of networked environments and to augment the security capabilities available in SAP NetWeaver Identity Management.
  14. by Heiko Schneider, SAP AG
    Did you know that the latest version of SAP BusinessObjects Data Services can be leveraged to cleanse master data located in SAP NetWeaver BW and enhance data quality? This article walks you through a detailed, step-by-step example using customer data.
  15. by SAP and Partners
    Many companies are on the brink of the International Financial Reporting Standards (IFRS) transition, but many still have questions: When should we implement IFRS? How should we prepare? Who do we involve? Get expert advice and recommendations from SAP executives and partners in this special report.
  16. by Hannes Kuehnemund, SAP AG
    Virtualization is here to stay — are you prepared? This article details two fundamentally different approaches to virtualization: the proprietary approach and the multi-vendor approach. Find out which is right for your company and what you need to do to make your virtualization implementation a success.
  17. by Bridgette Chambers, ASUG
    ASUG’s new CEO, Bridgette Chambers, rings in the new year with member-focused plans for 2010. Learn about the Global BusinessObjects Network (GBN) merger, ASUG’s sustainability initiatives, and how Chambers plans to engage ASUG members and volunteers.
  18. by Dr. Mario Günter, DSAG
    DSAG Managing Director Dr. Mario Günter looks back at DSAG’s accomplishments over the past year — highlighting the user group’s new organizational structure, the CIO advisory council, and its triumphant annual congress — and looks ahead to what members can expect in 2010.
  19. by SAP and Partners
  20. by Sponsors