We at SAP know there are a lot of companies out there, small and large
alike, that are anxious to seize the benefits of fully outsourced applications.
Tapping into the infrastructure and expertise of an application service
provider (ASP) helps you sidestep the Web's barriers to entry. You don't
have to contend with heavy startup costs or have to have an in-place Web-savvy
IT team. Solutions get deployed more quickly. Integration, reliability,
and performance issues are managed by the ASP. Cost of ownership goes
down, and even becomes predictable, given per-user/per-month fees.
How did we respond to the burgeoning market demand
for hosted applications? With SAPHosting. It is through this new organization
that SAP and SAP-certified partners are now hosting mySAP.com business
solutions, from configuration and implementation through operation and
support. Together SAP and certified partners provide mySAP.com business
solutions, and these solutions are fully supported by the SAPHosting
A Global Network of Partners Provides Best-in-Class
Business Solutions and Services
|Through the hosting partners' service management
centers, customers gain access to the latest hardware technology and
industry expertise. SAP and its partners handle everything from the
setup, operation, and maintenance of the system infrastructure, to
sizing the system and selecting the correct hardware and database
options. Monitoring, reporting, and support for ongoing upgrades and
daily operations are also offered, with full 24x365 support of a customer's
Participating SAPHosting partners include:
- Applicast n Corio, Inc.
- The Hunter Group
- Interpath Communications
- Qwest Cyber.Solutions
- Siemens Business Services
Many Factors Distinguish SAPHosting Offerings from
All the Rest
First, SAPHosting is vertically focused, incorporating industry-oriented
partnerships along with industry- and product-specific solutions. Hosting
solutions are tailored for each SAP industry sector and for all products
within mySAP.com. This vertical approach to hosting reduces the cost and
risk associated with implementing complex solutions.
We, along with our partners, also offer an array
of hosting models designed to support any size enterprise at any stage
of a business lifecycle. SAPHosting and its partners support customers
through the entire select- and-deploy lifecycle: from evaluation, implementation,
and operation through continuous improvement.
(The table to the right details the seven specific
hosting models offered by SAPHosting.)
We also offer a thorough partner certification
process with strict standards to assure customers receive world-class
technology, talent, and service. When combined with SAP's expertise in
bundled vertical industry solutions, including the SAP Best Practices
approach, our customers can expect high-quality solutions and services
that capitalize on the expertise of SAP and its partners.
Select-and-Deploy Hosting Services
With our new services, businesses also have the flexibility to evaluate
and compose company-specific solutions over the Internet before they purchase.
They can even define how the SAPHosting solution will be delivered and
kept up-to-date. We offer this through our "Select-and-Deploy" Web-based
- Test-Drive Your Solution Online - allows testing and evaluation
of SAP solutions online.
- Compose Your Solution Online -
helps in sele cting the SAP
solution that best matches the company's
- Implement Your Solution Online - allows SAPHosting to install
and configure the company's solution at the SAPHosting data center,
providing full access to the solution via the Internet.
- Host Your Solution - frees the company from maintaining its
data system by installing the system with SAPHosting or at a partner's
data site, where responsibility is assumed for operating and maintaining
all or portions of the solution.
This approach is designed to accelerate time-to-market
and reduce costs. The hosting provider handles the technical configuration.
What's more, there is no overhead for knowledge transfer, since the hosting
provider is present throughout the process.
|SAPHosting's Seven Hosting Models
||This new model includes hosting the systems needed
for ASAP implementations: development, QA, and testing. Implementation
hosting offers an interim hosting solution, providing faster implementation
while allowing customers time to solidify their longer-term strategy
for technology deployment.
|| Marketplace Hosting
||SAPHosting and its partners can host an enterprise's
entire marketplace or business communities, along with it's individual
partners, customers, and vendors. This offers a unique platform for
business-to-business processes and collaboration, as well as for business-to-consumer
|| Application Service Provider
||An application service provider model combines software,
implementation, infrastructure, service, and support for rapidly deployable
solutions - priced per-user, per-month - that give customers the option
of one-stop shopping. This is a one-to-many model with little custom
configuration, and the customer does not own the license.
|| Application Hosting
||If a customer's hosting requirements go beyond the
predefined scope of ASP-oriented one-stop shopping, Application Hosting
allows for a more customized solution tailored to each specific business.
Here, customers benefit significantly from decreased implementation
costs and predictable ongoing expenses.
||Application Management provides trained personnel
and tools to maintain applications processing, which frees the customer
to concentrate on core business processes without having to invest additional
time and money to operate the SAP system.
|| Business Process Outsourcing
|| The BPO hosting service supports the performance
of all (or a major portion of) an entire business function or process
by a certified partner, using SAP applications to power the operation.
|| Hosted Learning
|| Hosted Learning provides companies with access
to the SAP Knowledge Warehouse in a hosted environment. Customers can
use the repository of training materials to formulate and deploy in-house
training, which can ultimately lead to cost savings.
But the Bottom Line Is Trust
While hosted solutions offer companies many sound benefits, in the end,
customers have to feel confident about the results. They need to feel
that the system will be optimized for their business and run by a team
of experts. The SAPHosting certification process - where partners and
solutions must meet SAP standards, arguably the most rigorous in the industry,
in order to participate - delivers that guarantee.
Wide-Ranging Customer Base for Hosted Solutions
Our target audience really has no parameters. That's one of the
most unique features of our program. We have solutions that cater
to companies of all sizes, in any industry. To date we have over
22,000 users and more than 70 customers - including small, medium,
and large companies.
As an example, I'll point to TechSmart,
which went with SAPHosting based on three factors: higher speed,
lower cost, and reduced risk. The SAPHosting solution was faster;
in fact, just doing the proper capacity planning, hardware procurement,
and hardware configuration alone (not to mention negotiations with
the vendor) could have taken months without an ASP. It was less
costly and less risky when you consider the personnel that TechSmart
would have had to attract, hire, and retain. Plus, there would have
been all the other source-loaded costs related to operations, building
the proper data center with the appropriate backup and recovery,
and the proper coverage, support, disaster recovery, and business
Going with an ASP was also less risky
for TechSmart because eOnline, the certified partner hosting the
applications, absorbed some of the risk in terms of technology investment
by making sure that proper upgrades are made to the hardware systems
and to the software. In this scenario, the ASP is also accountable
for ongoing training and career development of the staff, which
represents another cost factor.
Streamline.com also decided to go with
an SAPHosting solution. They chose Siemens Business Services as
their SAPHosting certified ASP because they needed a highly redundant
and fault-tolerant environment. This environment hosts all the company's
R/3 components (Inventory Management, Sales and Distribution, Financial
Accounting, Warehouse Management), plus mySAP.com, SAP Business
Intelligence Warehouse (SAP BW), and the SAP Online Store.
Streamline.com chose an ASP because IT
resources are hard to come by and tougher to retain. The company
would have needed highly skilled people to handle even its basic
needs, and Siemens - with five data centers in North America that
support the ASP model, and as a provider of SAP hosting services
to more than 100 companies - had both the technology and experience
that Streamline.com was looking for. By going with an ASP, Streamline.com
got the "best of the best" in the best environment to meet its needs
and, in the process, actually saved money. Managing the labor component
solved the issue of recruiting, retaining, and providing ongoing