"SAP seems to be aggressively catering to its customers.
The usability tests are testimony to this."
This comment is just part of the positive feedback the SAP Usability
Group received in reaction to the Usability Activities it conducted at
the Americas' SAP Users' Group (ASUG) Annual Conference & Vendor Fair,
May 20-23, held in Miami Beach, Florida. A team of approximately 40 SAP
developers, product managers, and usability experts conducted more than
250 one-on-one test sessions with SAP customers, partners, employees,
and prospects. These sessions gave ASUG members the opportunity to test
and give feedback on some of the latest SAP development projects. SAP
developers had the chance to speak directly with users and bring back
improvements, design ideas, and unanswered questions to their respective
Tests were run in a variety of product
mySAP Business Information Warehouse (BW)
mySAP Customer Relationship Management (CRM)
mySAP Mobile Solutions
Each test session lasted approximately
60 minutes, and entailed a brief introduction to the test scenario, lengthy
hands-on work by the tester, and wrap up. For example, in the CRM area
users were asked to take on the role of a sales representative or sales
manager to "perform his daily tasks of checking and creating activities,
opportunities, quotations, and orders using a personal digital assistant
Feedback included praise for new directions
that SAP is taking, but also constructive criticism about navigation,
interface terminology, icons, sort and search functionality, and general
design and visualization issues. Some general comments from testers:
"(The application) needs some work to make it more intuitive
in terms of what tabs contain what information."
"(I) feel it's a good idea to get the best navigation techniques
for end users."
"Keep doing this! It's a great barometer for workability of your
"Excellent chance to interact with designers to make product
"I think this is fabulous! A great opportunity to gain information
about upcoming products and give my feedback in advance! I plan to take
advantage of this every chance I get."
"Great idea - very useful - better than client demos."
Developers are now working to incorporate
the feedback into actual changes in the products, with a focus
on the ultimate goal: innovative, user-centered designs for SAP customers.
The SAP Usability Team is making plans to conduct similar Usability
Activities on a smaller scale at a handful of ASUG group meetings
in October and November. If you are interested in participating,
usability_index.htm to fill out a participation form.