Peter Cheese, Managing Partner,
Human Performance Service Line, Accenture
Global Business Solutions, Accenture
Can your company’s distributors provide
their customers with an online product catalog,safety
information, order and delivery capabilities,
and account management? For example, can a
customer order products, schedule a convenient
pickup time at the local distributor, and review
his or her credit balance online?If not, they
To sustain a competitive advantage, companies need to collaborate. And
in order to collaborate, companies need to integrate their existing heterogeneous
IT assets and extend this integration to business partners, suppliers,
distributors, or customers.
Accenture and SAP are collaborating to deliver new enterprise solutions
that address real business challenges — integrating product, service,
and customer information, sharing critical knowledge in real-time, and
freeing employees for more strategic work.
The solution, Cross Applications or xApps, leverages Accenture’s
business process, industry, and performance management experience, and
SAP’s mySAP Enterprise Portal Platform and its “Drag & Relate”
capability, to drive business value and results. These employee tools
connect multiple legacy databases into a single, dashboard-like interface.
xApps seamlessly integrates with existing SAP enterprise solutions, extending
and optimizing the solution’s value. Moreover, xApp maintenance cost
is merely a fraction of a customized solution.
Portal Platform Promotes Collaboration Among Applications and Users
The mySAP Enterprise Portal Platform is the single point of entry across
all applications. This unified portal environment extends user-centric
collaboration, fostering interaction among various applications, business
intelligence reports, unstructured documents and web content/services,
as well as between the users within the portal environment.
Its unique Drag & Relate capability accesses and correlates information
easily. SAP’s unification technology allows xApp users to work between
different enterprise information sources on an ad-hoc basis simply by
dragging and dropping information icons without interfering with the application.
Accenture and SAP already have five xApp solutions available for energy
and chemical industry clients:
CRM for the Petroleum Industry: Accurate, Efficient Order Delivery
Accenture CRM for the Petroleum Industry
provides customer relationship management,
plus transaction processing, for petroleum
marketers and suppliers. Delivering targeted
financial information and conducting secure,
paperless transactions, CRM for the Petroleum
Industry collaborates among
dealers, jobbers, franchises, and commercial
vendors. The solution’s
capabilities include product ordering, order
management, price notification, excise tax
calculations, paperless invoicing for fuel-related
products, and distance learning and customer
maintenance service capabilities.
a local petroleum distributor can order a
fuel shipment through the capability’s
portal, avoiding a paper fax order and the
risk of misplacement, loss, or inaccurate transcription.
This solution eliminates facsimiles, printing,
postage, and satellites, and can slash administrative
Accenture E and P Portal:
Project Management Anywhere, Anytime
Accenture’s upstream collaborative
workflow solution provides powerful project-
and process-based teaming environments. Through
the web-based portal, E and P Portal allows
real-time integration of technical, project
management, knowledge management, and virtual
collaboration applications and data. The solution
is flexible and can be adapted to all major
upstream areas, including exploration, drilling,
engineering and construction, production,
marketing and transportation, and enterprise
planning and management.
With the E and P
Portal, companies have the potential to reduce
costs while also raising productivity and
reducing cycle time. The solution enables a
- Collaborate faster and more effectively within and across organizations.
- Access the right data despite rapidly expanding information flows
and multiple, inconsistent data sets.
- Coordinate complex projects within shorter cycle times.
- Capture and leverage expert knowledge, best practices, and lessons
- Share results, consistently and adequately, despite multiple organization
For example, E and P Portal allows your team members in different locations,
using different data and applications, to collaborate more effectively
on everything — from current process status, accessing forms, daily
drilling reports, and best practices to current rig scheduling —
all readily available and customized to their needs.
Accenture Knowledge Management
Access Critical Data in Real Time
For the chemical industry, performance means providing valuable knowledge
to employees and good service to customers. For example, if employees
need to fix steam leakage on a finishing unit, examine a chemical’s
testing history for a new application, or answer a customer service call
that reports a failing air filter gasket adhesive, they need that knowledge.
On their desktop. Now.
Knowledge Management for Chemicals facilitates knowledge sharing
across audiences. This Accenture solution seamlessly integrates disparate
knowledge sources and databases. Moreover, best practices, customer solutions,
product testing reports, and expert advisors are available at an employee’s
desktop. Knowledge Management for Chemicals provides information and collaboration
among chemical industry maintenance, marketing and sales, engineering,
customer service, and R&D segments through portal technology.
Accenture Web Services for
Chemical Distributors: Deliver Products Quickly to Customers
The chemical industry needs to leverage its IT assets to help distributors
create an easy and efficient customer order-to-delivery system. This xApp
solution delivers product information and sales collaboration among chemical
industry suppliers, distributors, and customers through portal technology.
Web Services for Chemical Distributors allows a local distributor,
for example, to quickly and inexpensively build its own web site and provide
full online sales services to its customers. This xApp integrates the
supplier and distributor’s order-to-delivery process through the
creation of a customizable distributor web site. The portal and site,
both hosted by the supplier, allow distributors to provide their customers
with an online product catalog, safety information, order and delivery
capabilities, and account management.
An independent welder can then access the distributor web site and order
gas, goggles, welding gloves, and nozzles, schedule a convenient pickup
time at the distributor, and review his credit balance, all at a minimal
cost to the distributor. These integrated services provide both a valuable
customer service and sales channel for the distributors and suppliers.
Accenture Workstation Performance
for Chemicals: Distribute Software Efficiently
Workstation Performance for Chemicals distributes software with personalized
efficiency tools to specific workstations, reducing unnecessary software
license fees by 15-30% and boosting workforce productivity. It
also helps the chemical industry deliver information among sales, accounting,
other business segments, and newly acquired businesses.
Workstation Performance for Chemicals standardizes desktop applications,
providing a common “frontend” to all staff. This xApp solution
also provides standardized desktop applications independent of the hardware,
avoiding computer hardware replacement and costly integration of newly
acquired companies. Workstation Performance for Chemicals’ remote
software distribution capability might supply accounts payable software
only to accounts payable computers, limiting licensing fee charges. And
from this accounts payable portal, staff can easily track a purchase order
through every stage.
Accenture and SAP Deliver
xApp Solutions Through Global Alliance
The new xApps technology harnesses the SAP-Accenture Global Alliance
and integrates business processes, business intelligence, knowledge management,
and web content and services management to address real business challenges.
Leveraging Accenture’s global resources, innovative solutions, deep
industry experience, and proven SAP skills, these xApps help clients mobilize
their extended workforce, enabling them to execute at scale to sustain