Senior Corporate Development Manager,
Citrix Systems, Inc.
SAP customers searching for examples of
a better way to give geographically distributed
workers fast, consistent access to applications
and data need look no further than SAP itself.
SAP AG uses Citrix® MetaFrame® Presentation
Server software to centrally manage their SAPGUI,
Business Warehouse, Microsoft® Office,
and other applications and rapidly deploy them
to over 30,000 employees around the world.
Anyone can appreciate the benefits: higher
employee productivity, lower IT costs, and
improved application performance.
“A couple of thousand miles of ocean lie between
Pennsylvania and Germany, so Citrix really helps us work globally.”
Manager of Technology Innovation
Management Team, SAP Global
Custom Development Services
Citrix in Action
To see the Citrix solution in action at SAP, we can turn to the company’s
Global Solution Center in Newtown Square, Pennsylvania. The Center is
a strategic element of the Global Custom Development Services (GCDS) organization.
GCDS implemented MetaFrame Presentation Server software to help its team
members — located in Germany, India, and Japan as well as in the
US — rapidly design custom solutions for SAP customers. Now more
than 500 developers and project managers can work on project files, data,
and other information by remotely accessing half-a-dozen applications
running on MetaFrame Presentation Server in Walldorf, Germany.
Prior to the Citrix implementation, these
applications were installed on each user’s PC and caused serious
desktop support, performance, and application management challenges. “Our
large development staff does customization to enhance our core products
for customers,” said Michael Santilli. “We create virtual
teams of people who need access to the same applications, files, and documents
so they can collaborate. Previously, installing and upgrading applications
was labor-intensive because a support person had to visit each desktop.
In addition, we had serious performance issues over low-bandwidth networks
when people connected to local file servers from remote locations.”
Concerned with improving efficiency and
customer service through better application access, the SAP GCDS organization
evaluated several options but faced high costs and complexity —
"Citirx MetaFrame Presentation Server has greatly
improved our ability to rapidly deploy and effectively manage a
broad range of applications to our employees, regardless of where
they are located or which type of client device they are using."
Reiner Schmitt, Project Manager for Windows Terminal
at SAP AG
Faster Application Access with Less Administration
Citrix solved desktop support and bandwidth issues while offering substantial
cost savings. “Citrix provides a work setting that makes it seem
as if applications and files are running on the desktop — but without
the headaches of desktop administration,” said Santilli. Application
management is done from the server, and even support can be provided remotely
through the use of session shadowing. Because only minimal data —
keystrokes, mouse clicks, and screen updates — are transmitted across
the network between client and server, bandwidth has ceased to be a problem.
Now GCDS employees require only 15Kbps for an optimized application session.
“Instead of waiting 40 or 50 seconds to launch PowerPoint, for example,
our teams get access in less than five seconds — and that means
higher productivity and satisfaction,” said Santilli.
This server-centric model provides the
benefits of consolidation as well. Instead of multiple local servers requiring
on-site support, GCDS has consolidated them into a smaller number of centralized
Citrix servers — and reduced hardware and administrative costs.
SAP Customers Use Citrix MetaFrame Presentation Server
With over 50 million licensed users worldwide, many major organizations
across the globe — including Chevron, Dresdner Bank, Motts, Nestle,
Porsche, and Rubbermaid — have also implemented Citrix to manage
and deploy SAP applications.
For instance, Engen, a major South African
automotive fuels and lubricants company, used Citrix MetaFrame Presentation
Server to deploy SAP upgrades to users at 100 depots. According to Andries
van der Vyver, eBusiness Manager at Engen, “The upgrade to SAP R/3
from SAP R/2 could not have been done as quickly without Citrix. It would
have taken weeks to roll out the new SAPGUI to all our depots. However,
with Citrix it literally took us hours.”
Citrix has reduced Engen’s administrative
costs as well. “The support cost for our remote sites is approximately
one-third using the Citrix solution, when compared to what it would have
cost to maintain and support a user in a normal PC environment.”
Customers appreciate the value that Citrix
delivers. In an online poll conducted by SAP FAQ,1 a 15,000-member
online resource for more than 1,000 global organizations using SAP solutions,
Citrix access infrastructure software was one of 25 companies recognized
as having the greatest positive impact on members’ SAP implementations
over the past year.
Benefits of Deploying SAPGUI with Citrix
Here are some of the reasons why customers, including SAP, deploy the
SAPGUI with Citrix:
time — rapid SAPGUI deployment
performance for remote and WAN users
administration, training (via shadowing), and support
and centralized management environment, minimal desktop management required
for upgrades, etc.
from anywhere — on any device, over any network, wired or wireless
TCO — high performance from existing devices and connections
of any application into an SAP Portal
for business continuity and connectivity for remote offices (e.g., application
development performed in other countries)
Citrix and SAP Working Together
||Citrix is an SAP Global
Technology Partner, and SAP is a
Premier Plus member of the Citrix
Business Alliance™ program.
||Citrix has dedicated on-site support
resources at SAP headquarters in
||Citrix has a global SAP Competence
Center at SAP headquarters in Walldorf,
||SAP supports the deployment of
SAPGUI on Citrix MetaFrame Presentation
||SAP has selected MetaFrame Presentation
Server to expand the application
access capabilities of SAP Portal
||SAP AG uses Citrix technology to
manage and deliver a wide array of
applications to employees, while
Citrix runs its global business on
For further information please contact firstname.lastname@example.org
or visit www.citrix.com.
1 SAP FAQ is a user group
founded by the University of Oldenburg in 1994.
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