While SAP customers must evaluate innovative technologies such as SAP HANA and cloud computing to stay competitive, they can’t lose sight of what keeps them running day to day. Core issues like support, licensing, integration, and upgrades are still relevant to SAP customers. To pinpoint which issues are topping our members’ agendas right now and to develop information and educational offerings to help members address those issues, the Americas’ SAP Users’ Group (ASUG) is using two research methods: short, specific surveys that target a topic relevant to a particular ASUG community, and longer, more intensive research projects that delve into topics relevant to all ASUG members. (See the sidebar for more information about ASUG Research Services.)
What We’ve Learned: Survey Summary
Our short “ASUG Pulse Check” survey in March 2013 found that ASUG members are satisfied overall with SAP Support services, but they are concerned about possible price increases in the future.
Our second research survey was broader in scope. We rolled out the SAP Cloud Integration survey in June 2013 and consolidated the results into a research report that analyzes our findings. For example, more than 80% of respondents were concerned about integrating cloud software with their current on-premise applications, and nearly two-thirds said that non-IT executives were a barrier to cloud integration projects due to their lack of understanding of the requirements and risks.
Better Information, Better Advocacy
At ASUG, this renewed focus on research will help us with our primary goal — to better serve and advocate for our members. For more information, visit ASUGNews.com.