If your organization is still using SAP Solution Manager 7.0, now is the time to plan your upgrade to SAP Solution Manager 7.1. One reason to upgrade is obvious — mainstream maintenance for SAP Solution Manager 7.0 ends in December 2013, meaning no further updates or patches will be available for that version. This would severely impact your daily work with SAP Solution Manager, especially if you are looking to drive more value from SAP Solution Manager in the future.
More importantly, SAP Solution Manager 7.1 is loaded with enhancements that will allow your company to innovate more easily, manage custom code more effectively, optimize operations, and implement IT Infrastructure Library (ITIL) best practices. Let’s look at the top five specific reasons you should upgrade to version 7.1.
1. Streamline Your Innovation Adoption
Many customers say they cannot adopt SAP innovations for SAP Business Suite (delivered via SAP enhancement packages) because test costs are considered too high, project durations are unclear, and they struggle to assess the impact of innovation on current processes. SAP Solution Manager 7.1 tackles these innovation obstacles. For example, every time customers deploy new software packages in their production environments, regression testing is required. SAP Solution Manager 7.1 significantly reduces the effort required to complete regression testing by identifying what needs to be retested (often called an impact analysis), and by optimizing the testing sequence to avoid testing objects more than once (referred to as test scope optimization). This allows customers to assess the real impact of a software package before deployment and to streamline the testing to gain faster time to value. Our customer studies show that time savings of more than 90% are possible for SAP Enterprise Support customers using this strategy.
Mainstream maintenance for SAP Solution Manager 7.0 ends in December 2013, meaning no further updates or patches will be available for that version.
2. Manage Your Custom Code More Effectively
Customers often have a lot of custom code that is either unused or nearly identical to SAP code (sometimes called “SAP clones”). These custom code objects can significantly slow down the adoption of innovation because they need to be harmonized with the new SAP code in the system. SAP Solution Manager 7.1 solves these issues with custom code lifecycle management tools that allow customers to manage, downsize, and avoid custom code. As a result, less money is spent on maintenance and development of custom code, and more innovation is delivered more quickly to the business.
3. Improve Day-to-Day Operations
SAP Solution Manager 7.1 supports customers more effectively in their daily operational tasks using proactive functionality and automation. The new monitoring and alerting infrastructure, for example, allows users to switch from constant active supervision of systems and business processes to an alert-based approach. The monitoring infrastructure can automatically raise an alert and notify technical personnel. This shifts the balance of work onto the monitoring and alerting infrastructure and off the organization’s IT experts, who can focus on resolving more pressing issues instead of engaging in time-consuming system supervision.
Guided procedures that illustrate how to handle alerts simplify and accelerate the administrator’s job even more. These guides are especially valuable when customers are implementing new technology such as SAP HANA. Many administrators lack expert operational knowledge of SAP HANA, so SAP Solution Manager 7.1 includes the content necessary to guide them through issue resolution. If SAP HANA raises an alert, SAP Solution Manager 7.1 automatically links the alert to guided procedures created by SAP to address the issue. If necessary, you can gain further details on the alert via links to knowledge articles provided by SAP. In this way, SAP Solution Manager is vital for knowledge transfer from SAP to our customers.
4. Standardize Your Processes on ITIL
SAP Solution Manager 7.1 is the only solution that is verified by the leading ITIL experts at Pink Elephant for all 15 ITIL processes. This means that SAP Solution Manager should be considered the tool of choice for customers who want to standardize their internal processes according to ITIL. SAP Solution Manager is likely the least expensive IT service management option for SAP customers because they can use the core processes without incurring additional charges on top of SAP Enterprise Support.
5. Benefit from a Hosted Option
SAP offers Run SAP partners the opportunity to provide a hosted SAP Solution Manager system to small SAP customers. This is an attractive offering for customers who want to benefit from SAP Solution Manager without having to install it on premise and maintain it themselves.
SAP Solution Manager 7.1 is in mainstream maintenance at least until December 2017, giving you more than four years of SAP Solution Manager version stability.
Clearly, there are many reasons — business and technical — to upgrade from SAP Solution Manager 7.0 to 7.1. And, SAP Solution Manager 7.1 is in mainstream maintenance until at least December 2017, giving you more than four years of SAP Solution Manager version stability. For SAP Solution Manager customers, the path to version 7.1 could not be smoother.
More than 7,000 customers have already taken advantage of our standard upgrade — in which all customer data is preserved — and more than 300 complete the upgrade every month. The standard upgrade is available to customers regardless of their support package level.
Some customers may prefer to start from scratch and install SAP Solution Manager 7.1 instead of upgrading. This is an attractive approach for those with no vital data in their current system or who have used only the mandatory functions. There is no data transfer procedure for this approach.
To help you decide, we created the “SAP Solution Manager 7.1 Essentials for Managers” guide that is freely available at SAP Service Marketplace. This guide provides important information for planning and managing your upgrade. If you need further assistance, you can reach out to your local Run SAP partner.
We are also planning at least three more functional packages for SAP Solution Manager 7.1 by the end of 2014. This means more enhancements and more value in the pipeline for you. Now is the time to start planning your SAP Solution Manager upgrade project. The payoff is well worth it.