Companies in nearly every industry face similar challenges, such as needing to run business processes in real time and make important information immediately accessible to employees anytime and anywhere. Consider the following scenario: A manufacturing company must flawlessly run supply chain management and financial closing processes in real time, as well as integrate assets with machine-to-machine (M2M) capabilities. However, the ability to meet these objectives is complicated by the fact that the company’s services and management processes are increasingly run in the cloud, and its governance model is rapidly changing to involve multiple suppliers working on a joint goal.
SAP technologies, such as SAP HANA or SAP BusinessObjects solutions, can help companies overcome these types of challenges. But if the companies do not have the resources in house to properly run their applications, they can’t take full advantage of these powerful solutions. For some companies, it can be more advantageous to partner with an external provider for application lifecycle management (ALM), rather than manage all of their applications in house. If your company decides to take this route, you need to find the right partner for the job.
Crucial Partner Characteristics
Quality, speed, flexibility, and cost are major concerns in all IT operations. This is why a successful partner must be able to quickly adjust to a customer’s specific needs and offer a full range of services. Moreover, these services should be standardized and allow for a modular structure to quickly adjust to a changing business landscape and to smoothly transition from innovation to solid end-to-end business services. Innovation should extend not only to process improvements, but also to delivering new functionalities with SAP solutions. Qualified partners should offer:
- Business process support with analytics and monitoring
- End-user support and training
- Application development with an end-to-end change management process
- System operation capabilities for status monitoring, alerting, analysis and administration, and end-to-end trace and exception analysis
- Transformation services
A governance model that aligns IT decisions to support the business mission, innovation, and organizational agility is important. Decision makers need sufficient information to steer choices, suitable measurement criteria to assess outcomes, and an accountable partner that takes a holistic view of IT services management for people, processes, technology, and information.
In addition, qualified partners should be certified in Run SAP Operations. Partners that earn this certification undergo rigorous training and service validation for SAP solutions, and must apply the Run SAP methodology in their own operations, giving them first-hand knowledge of requirements and techniques. Partners certified in Run SAP Operations guarantee full delivery of all Run SAP services, including the SAP Solution Manager roadmap service, for example.
Speed and Quality from a Certified Partner
As an SAP partner certified in Run SAP Operations, Tieto continuously works on advancing our services’ productivity to improve user satisfaction and decrease costs, while using SAP competencies through functional expertise in all process areas to deliver development and transformation services. The main focus, however, is always on business process competence — how to handle different services and build new SAP competencies. Tieto also holds SAP hosting and SAP cloud certifications, and offers an ALM service catalog that covers more than 20 predefined services. We are capable of handling your full end-to-end operation requirements and modifying services according to your needs. Learn more at http://bit.ly/1cN57K8.