Greetings from Amsterdam!
The Financials 2011 , HR 2011, BI2011, and GRC 2011 events have just kicked off with their pre-conference education sessions and what a great turnout we have!
If you’re at the event and haven’t made it to one of the conference orientation sessions yet, I would definitely suggest you do so. These are a great opportunity to learn about all of the different aspects at the event to make sure you get the most out of your conference experience. Between organized networking opportunities, Ask the Experts, panel discussions, and solution labs and demos, there are a lot of different offerings you’ll want to make sure and take advantage of while you are here, and this session will walk you through all of them.
I’ve been attending one of the Pre-Conference sessions covering Shared Services from Bernhard Fischer and Carrie Lande at SAP and based on what I’m seeing from attendees, this is becoming a really popular topic among both Financials and Human Resources professionals.
Bernhard and Carrie have provided lots of detail on how a shared services model can help your organization optimiz
e costs, minimize risk, and improve the HR and Finance services you provide to your business. They’ve been discussing in particular what which HR and Finance processes, should be kept within the Shared Service Center and which ones can be candidates for getting outsourced.
Bernhard also talks about some key best practices for building and operating a shared service center, including how to maximize the automation of your core processes, why it’s important to make sure and use self service applications, and also how to use applications to enhance communication and case management.
During the session, I learned why it’s so important that your Shared Service delivery model has defined expectations with regards to service delivery performance and how other customers have found it to be more cost -efficient to include services across multiple areas of business such as finance, HR, and procurement.
Hope everyone enjoys the event!