Special Report


Special Feature: mySAP ERP


July 1, 2005

Why You Need to Revisit the mySAP™ ERP Value Proposition:3 Reasons Customers Make the Move

Guenther Bader
SAP Strategic Partner Initiative

More and more SAP® R/3® customers are moving to mySAP™ ERP. There is a clear demand from our existing customers, and also from new customers, to take advantage of mySAP ERP's enhanced abilities in analytics, reporting, business planning, human capital management, financials, operations, and a variety of self-service features for employees and managers. The demand for the right information at the right time is proving to be more mission-critical to our customers' respective operations. What follows are three reasons we frequently hear from our customers as to why they made the switch:

1. Closing the Compliance Loop

More and more of our customers are concerned with compliance, and many find that their current system, although stable and trustworthy, fails to meet corporate governance standards. These customers cannot afford to run their planned compliance strategy on a system that, for example, requires data to be processed using an external spreadsheet solution. It doesn't make sense to have an integrated system that pulls the data together but then requires you to download that data onto a spreadsheet where it can be manipulated outside the system and, by extension, outside of your internal controls.

These customers require real-time data as fast and as accurate as possible. So you must have an integrated system, SAP Business Intelligence, where you collect the data in real time and operate more intelligently and efficiently. Then on top of SAP Business Intelligence, you have another application, mySAP ERP, which allows you to analyze the data you have collected within your company. That's what you actually need for external reporting for compliance with internal and external regulations such as Sarbanes-Oxley, IAS/IFRS, or Basel II.

2. Implement as You Go

One of the greatest features of mySAP ERP is that it enables customers to implement exactly the business processes they need. We've made it simple so that customers can identify their ERP requirements and link them to the business processes described within the mySAP ERP solution map. From there it is easy to implement only the components that match the business processes extrapolated from their key requirements. Our customers can implement what they need each day, deploying the software as they go, based on the business climate they face today and tomorrow.

Furthermore, customers do not have to abandon their current R/3 system. They can actually leverage the investments they have already made in SAP R/3 and build on their existing IT infrastructure. For current SAP customers, the transition to mySAP ERP is not a revolution, but one step in the evolution. It requires no data migration or shutdown of existing systems, and customers may even continue to use all their IT assets.

Refresher: SAP R/3 vs. mySAP ERP

I am frequently asked by SAP customers to compare SAP R/3 with mySAP ERP, but it is like comparing a cash register to a customer sale, or a forklift to a customer delivery. SAP R/3 has provided state-of-the-art functionality in the past, focusing primarily on internal transactions within a company; mySAP ERP has enhanced these capabilities, and the advantages reach far beyond the scope of SAP R/3. mySAP ERP is designed to be a single, integrated application that supports an organization's business process, manages its critical information, and facilitates both internal and external communication between your customers and business partners. Figure 1shows the key differences between SAP R/3 and mySAP ERP.

Figure 1.
Overview of Key Differences Between SAP R/3 and mySAP ERP

SAP has tightly integrated mySAP ERP with the SAP NetWeaver™ technology platform to enable quicker business process evolution by empowering IT to become an enabler of flexible business strategies. Combining the integration of applications with the flexibility of SAP NetWeaver is one of the tremendous advantages behind mySAP ERP; the deployment of mySAP ERP built on SAP NetWeaver reduces the costly process of integrating platforms and applications.

Our partners can also build upon their SAP R/3 expertise and knowledge and extend their skills toward the integrated business processes within mySAP ERP, powered by SAP NetWeaver."

3. Self-Services Fast

One of the top priorities of our customers and prospects is to reduce costs and increase productivity and efficiency at the same time. As part of the move to mySAP ERP, customers implement portal-based self-services to enable all employees within a company to independently book trips and training courses, create purchase orders, or simply change address data. The result: increased work efficiency and reduced back-office costs. The implementation time is very short, so the return on investment following implementation is very quick. The benefit of self-services can be easily understood by the user, by the business, and by the executive team.

To illustrate the value of our Employee Self-Service tool, I always like to use the example of requesting a vacation. Employees can do the request online through the portal: They can call up a form where they enter the vacation dates and submit the request into a workflow that automatically notifies management for review. The entire process is more efficient and less haphazard than the old process. The request for a vacation then appears in the manager's inbox in the Manager Self-Service dashboard. The dashboard alerts the manager of the request, as well as his other responsibilities, such as the status of all projects for which he is responsible.

Providing easy access to consolidated, consistent views of your business processes, self-services enable improved efficiency, reduced costs through increased flexibility, and higher staff morale and productivity.


Today's companies rely on their business solution providers and service partners to deliver not just features and functions, but also value. mySAP ERP doesn't just enable work — it enables business change by offering an adaptive business environment and the flexibility to respond quickly to customer demand and changes in the marketplace. For the forward — looking company, mySAP ERP is the solution for a successful future.

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Michel Koopman
Corporate Development,
Citrix Systems, Inc.
Accelerate Your mySAP™ ERP Deployment with Citrix Access Infrastructure

The scalability and end-to-end functionality and support available with mySAP™ ERP means that companies worldwide are facing an enterprise-scale rollout or upgrade. Getting thousands of users in multiple locations access to SAP's newest ERP release can be minimized to a "non-event" if the right access infrastructure is in place.

Citrix Systems, Inc., an SAP global technology partner and member of the SAP NetWeaver™ partner initiative, provides a trusted and proven access infrastructure solution — the Citrix Access Suite — that enables easy, fast, and scalable application deployments with less risk, leading to quicker returns and allowing you to spend more time on strategic projects to grow your business.

The component products of Citrix Access Suite offer additional benefits, as well, improving security, audit, and control of end-user environments to afford greater regulatory compliance.

What Is Citrix Access Infrastructure?

Citrix access infrastructure, which is packaged and made available to SAP customers as the Citrix Access Suite, is a computing model that centralizes application installation, processing, and deployment on the server and delivers multi-user access over the network, allowing users to view and work with the application as if it were running locally. With Citrix, application maintenance, upgrades, and support are efficiently handled in the data center instead of on the desktop. Users enjoy high-performance access over any connection, using any type of device.

Citrix standardizes SAP user interface deployments by hosting the SAP user interface or Web browser on the Citrix server, regardless of the operating system, hardware, location, or browser version. Citrix even extends SAP® Enterprise Portal with the Citrix iView window by allowing access to applications hosted on the Citrix servers from the SAP Enterprise Portal interface.

Now, let's examine how access infrastructure can simplify and speed up deployment of mySAP ERP.

Streamlining Application Deployment

In a Citrix environment, all software — including client programs — resides and executes on servers in the data center. With this server-centric architecture, applications or upgrades can be installed and made available to users in a fraction of the time needed for implementation on local desktops across a large and/or geographically dispersed user base. There's no need to visit hundreds of users or track down mobile devices.

To upgrade to the next version of an SAP solution, for example, the IT team simply installs the SAP user interface — which consists of the SAP graphical user interface (GUI) for Windows, Java, HTML, or the standard Web browser — on the Citrix servers. By centralizing the SAP user interface on the Citrix servers, organizations can guarantee access by quickly deploying and migrating the SAP user interface, browser, service packs, hot fixes, and patches, all without significant user intervention or inconvenience.

Once the SAP user interface is installed on the Citrix server, it can be pushed out to the other servers in the Citrix farm, and then made instantly available to all users simultaneously — no concerns about reaching a device, user, or application. A rollout can often be completed over a weekend. When users log back in, they automatically receive all the enhancements to the system without having to change anything on their personal devices.

"Using Citrix, SAP reduced costs by 35 percent. SAP has over 15,000 [concurrent] users in more than 120 countries and increased productivity by 35 percent. Citrix has earned trusted advisor status."

- Bill McDermott,
President and CEO,
SAP America, Inc.

Extending the Life of Devices and Networks

Because Citrix access infrastructure delivers access on virtually any device, including older PCs and terminals, companies deploying or upgrading to the latest mySAP ERP release do not also need to upgrade desktop hardware. You also have the flexibility to select cost-effective thin devices instead of full-function PCs, or to choose the latest PDAs or mobile phones that operate across relatively low-bandwidth networks.

In a Citrix environment, where applications process on the server, very limited data travels between server and client, and only minimal bandwidth is utilized. With low and predictable bandwidth consumption, organizations can plan and budget for network requirements across multiple sites and do not require as many resources for managing and prioritizing network traffic. Users enjoy satisfactory performance with their choice of device, such as mobile phones, wireless PDAs, and wireless network cards. Remote users without access to high-speed connections can improve application performance with Citrix access infrastructure.

Secure Access and Support for Compliance

With today's emphasis on IT security and regulatory compliance, secure application access is critical. Citrix access infrastructure is 'secure by design,' providing secure access through a multidimensional approach. Applications are centralized on Citrix servers, placing access control completely in the hands of the IT team. Policy-based controls allow IT teams to restrict who gets access to what information and when, and what users are permitted to do with it. The information is completely virtualized and encoded for transmission, enabling secure use of public networks. Finally, Citrix efficiently guards the 'front door' of any resource both through effective and efficient management of the authentication process.

Especially for SAP customers, application security is a key aspect of compliance with regulations such as Sarbanes-Oxley. In addition to requiring protection and privacy for information, these regulations may also mandate reporting and auditing. Citrix access infrastructure can assist with all of these aspects of compliance. For example, Citrix software can give business partners real-time access to selected applications to ensure company information is current and accurate for reporting.

Integrating Web Applications Painlessly

One of the biggest challenges facing IT departments is how to integrate the new Web-enabled world of applications with the existing application environment. Using traditional application integration methods requires spending lots of time and money to gain even rudimentary levels of integration. Fortunately SAP customers can use the SAP Enterprise Portal iView window for Citrix to simplify application deployments by enabling access to non-Web-enabled applications without rewrites.

Lower Costs and Faster Return on Investment

The Citrix Access Suite quickly delivers returns on the costs of initial investment through a combination of higher user productivity, more efficient IT administration, and faster time-to-value for new applications. Citrix itself implemented mySAP ERP using the Citrix Access Suite. The result was a savings of nearly $1,400 per user per year for a worldwide population of 2,000 users. Recovery of the upfront investment in the servers and software necessary to roll out mySAP ERP occurred after just four months.

The rapid deployment of applications and upgrades, support for legacy devices and connections, centralized support and maintenance, and predictable network performance enabled by Citrix combine to create substantial cumulative cost savings. In fact, Bill McDermott (President and CEO, SAP America, Inc.), speaking at Citrix iForum 2003, stated, "Using Citrix, SAP reduced costs by 35 percent. SAP has over 15,000 [concurrent] users in more than 120 countries and increased productivity by 35 percent. Citrix has earned trusted advisor status."1

As a valued SAP partner with a global cooperative support agreement in place, Citrix has been a supported platform by SAP for many years, striving for the highest level of joint customer satisfaction.

In summary, customers who deploy mySAP ERP with the Citrix Access Suite:

  • Reduce costs and achieve faster ROI for mySAP ERP

  • Improve compliance with Sarbanes-Oxley and other regulations

  • Decrease the need for desktop upgrades

  • Achieve consistent performance over existing networks

  • Provide greater data security

  • Rapidly execute upgrades with minimal user intervention

  • Enable Web applications to co-exist with non-Web-enabled applications without rewriting

For more information, visit or contact

1 Bill McDermott, Citrix iForum, Orlando, Florida, October 2003.

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Mitch Baxter
Executive Vice President,
Business Development,
Esker, Inc.
Simplifying Document Communication with mySAP™ ERP

With mySAP™ ERP you get state-of-the-art SAP® software specifically designed for enterprise resource planning (ERP) to help you achieve business agility through increased efficiency and productivity. Because ERP involves exchanging business information through invoices, purchase orders, acknowledgements, statements, and other documents, you can gain immediate additional value by automating delivery of those documents directly to and from your mySAP ERP system (see Figure 1).

Figure 1
Added Time and Profit Gains with Automated Document Delivery

It's All About Standardizing

Ultimately, ERP is about standardizing — bringing together interrelated business processes under a standard user interface and IT architecture. Within your enterprise, mySAP ERP does an excellent job of helping you control these factors. What can complicate matters is the simple fact that business operations require information to be delivered outside of the mySAP ERP system. The flow of documents continues as inbound data is entered into the system.

Of course, it's not always possible to dictate how your customers and suppliers send and receive information. Varying sizes, cultures, requirements, expectations, and established processes of your trading partners all figure into the mix.

Accommodating all your business partners requires customization, which generally means added expense. So how can you meet these varying needs while controlling costs?

Communicating with all your customers and suppliers through the most appropriate media translates into better service and stronger business relationships. And by increasing the speed and accuracy of business information exchange through document automation, organizations can improve working capital cycles by shortening procurement time for raw materials, fulfilling orders for finished goods more rapidly, and collecting cash earlier as invoices and sales documents are received sooner.

Three Key Requirements

Effective document automation for mySAP ERP requires three essential characteristics, including:

  1. Unlimited flexibility in both what gets delivered and how it gets delivered

  2. Non-intrusive integration into the mySAP ERP system with a seamless interface and external residence

  3. Fast implementation without the need for custom programming

Esker DeliveryWare satisfies these criteria by providing a central platform to simplify processes of communicating in and out of mySAP ERP with customers and suppliers (see Figure 2).

Certified for SAP NetWeaver™, the powerful technology platform behind mySAP ERP, Esker DeliveryWare integrates seamlessly to provide full document delivery capability - including notifications returned to the SAP system. Esker DeliveryWare automates every phase of document delivery, from data capture to document formatting and distribution.

Figure 2
Centralized Document Communication with Esker DeliveryWare

Clearing Document Hurdles

With Esker DeliveryWare, SAP customers can overcome constraints on document content and format, email and attachment handling, and document merges and revisions - particularly when dealing with IDocs or other raw data formats. Esker DeliveryWare recognizes and processes any SAP document format, including RDI and XSF, and cuts forms development (SAPscript) time. And Esker DeliveryWare allows the use of any common document transport to meet the varying expectations and requirements of trading partners.

Minimizing the risk of system and data corruption, Esker DeliveryWare resides on a server, connects as an independent device, and requires no custom programming. In addition to facilitating quick implementation, its external residence allows for higher server performance and scalability to support system upgrades.

Delivering ROI

Results with Esker DeliveryWare include reduced IT complexity, shorter cash collection cycles, more timely ordering and receipt of goods, improved quality assurance due to less manual data entry, and lower overall business communication costs. SAP customers worldwide have achieved rapid efficiency gains for improved ROI and immediate additional value from their mySAP ERP implementations with Esker DeliveryWare.

Beyond Output Management

Within the Output Management software category of SAP certified integration, Esker DeliveryWare is a highly flexible and easily implemented document delivery solution. Esker DeliveryWare also meets increasingly sophisticated business process needs, with functionality encompassing:

  • Web publishing to support Web services and Web-based applications

  • Esker on Demand hosted postal mail and fax services to offload document volume

  • Workflow capabilities for validation and approval of inbound documents

  • Archiving for native document storage and retrieval

  • Form processing features, including built-in Crystal Reports

  • XML transports for efficient communication between applications

  • Data capture capabilities, including image recognition

Esker DeliveryWare also facilitates automation of processes as your time and needs dictate. In fact, many organizations initially implement Esker DeliveryWare to address one specific document process, then begin tapping into its full potential as a solutions development platform that can be applied to any number of existing and future process automation initiatives.

About Esker

Esker is a leading provider of intelligently automated document delivery solutions that help businesses streamline manual, paper-intensive business processes. Esker is an SAP customer and established SAP Software Partner with certified integration for External Output Management (BC-XOM 4.0) for Esker DeliveryWare Platform version 3.5, and SAPconnect — Communication, Fax, and Email Software Interface (BC-CON 3.1) for Esker DeliveryWare Platform version 3.0. Founded in 1985, Esker operates globally and has over 70,000 customers and millions of licensed users worldwide.

For additional information about Esker DeliveryWare, visit

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Darren Atkinson
Chief Technology Officer,
Managing the Complete SAP® Document Life Cycle

Enterprise resource planning solutions from SAP excel at standardizing and improving visibility, efficiency, and control over data-driven business processes — so it's no wonder that organizations move to mySAP™ ERP to manage mission-critical business data throughout their operations. Yet many companies are not equipped to handle the high volume of transactional documents that accompany these processes. As a result, organizations are faced with costly, time-consuming, error-prone manual processes for data entry, storage, retrieval, and distribution.

Paper documents often still play a vital role in your business processes, and it can be difficult to link and reconcile related documents both to each other and with SAP® transaction data. These manual processes - which comprise 20 percent of processing volume, but require 80 percent of processing effort - create bottlenecks that lead to gaps in business performance and regulatory compliance.

Integrating Documents with SAP Systems

To automate and streamline complete business processes, organizations need to integrate documents and processes with SAP solutions. Document Process Automation® solutions, such as Covus®< - A FormScape® Solution,1 address this requirement by providing best practices with prepackaged processes, inbound imaging, integrated storage, and outbound communications. These solutions manage the high variation of transactional, structured, and semi-structured documents used in high-volume, critical business processes, such as procurement, purchasing, and shipping.

Document Process Automation Benefits

Organizations that incorporate Document Process Automation solutions with their ERP investment achieve such benefits as:

  • Improved document visibility and collaboration across the enterprise, customers, suppliers, and partners. Transactional documents can be made available where and when they're needed from within native SAP solution screens, portals, and customer self-service environments. By leveraging SAP Business Workflow, these solutions also simplify exception handling and approval routing.

  • Enhanced efficiency in managing paper and electronic documents to eliminate bottlenecks. These solutions simplify data entry, streamline data tracking and sharing, enable online self-service, enhance compliance by tracking the documents that support transactions, and generate high-quality documents in the formats and volumes demanded by today's global businesses.

  • Greater adaptability, integration, and growth when dealing with transactional documents. These solutions make it easy to develop and modify transactional documents to meet rapidly changing business requirements. They offer simple, non-invasive integration with SAP and non-SAP business systems, as well as the reliability and scalability to support rapid business growth.

Automating Transactional Documents for the mySAP Business Suite

Covus is a solution with SAP-certified integrations2 that automates the entire document life cycle across SAP R/3®, SAP R/3 Enterprise, and mySAP ERP based on SAP NetWeaver™ as the common platform. It brings together best practices with prepackaged processes, inbound imaging, integrated storage, and outbound communication. Covus supports complete business document processes with proven solutions, two SAP-certified integrations, and a guaranteed delivery methodology.

As a result, Covus improves information visibility, efficiency, and control. Organizations gain the ability to view not only individual transactions, but also all related inbound and outbound documents online through the mySAP ERP user interface, or through SAP Enterprise Portal to better manage their business. To learn more about Covus, please visit

1 FormScape is an SAP Software Partner with certified integration.

2 Covus 2.0 has SAP-certified integrations for the scenarios XML Output for Smart Forms (BC-XSF 4.6) and SAPscript - Raw Data Interface (BC-RDI 4.0), and was awarded the logo "SAP Certified Integration" and the label "Certified for SAP NetWeaver."

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Sandeep Saberwal
SAP Professional Services,
Intelligently Plan, Budget, and Manage Your Transition to mySAP™ ERP

For many SAP customers, moving to mySAP™ ERP tops the short-term IT priority list. And rightly so, since mySAP ERP and the open technology platform it sits on offer industry-leading, end-to-end functionality and support. Since the scope of mySAP ERP is far more expansive than traditional SAP® R/3®, so is the range of factors that need to be considered when planning your company's move. Done poorly, the transition to mySAP ERP can soak up time, money, and resources, especially for companies with highly customized business processes.

Transition Challenges

Though transition issues vary across environments, upgrade considerations generally include ensuring that custom-developed code functions properly after the upgrade, making the transition seamless for your end users, stabilizing the technical side of the upgrade, and ensuring successful post-upgrade interfaces with legacy systems.

SAP customers approach these challenges in different ways — employing everything from a "deal with it as you go" mentality, to a manual assessment, to using tools such as transaction codes SAMT for mass syntax check, SPAU for ABAP™ repair objects resolution, and SPDD for data dictionary resolution.

When planning your transition, SAP customers should consider a third-party solution, such as Intelligroup's Uptimizer Service, to extend the business benefits of making the switch to mySAP ERP.

Executing a Smooth, Successful SAP Transition

Uptimizer is a diagnostic upgrade service from Intelligroup — a recipient of the SAP Award of Excellence for upgrade service in Japan — that cost-effectively sizes and analyzes the development, functional, and Basis areas of an SAP system for an upgrade before it begins, reducing the total cost by over 40 percent compared to traditional upgrade processes.1 The service details the data needed to intelligently plan, budget, and manage an SAP solution upgrade. And it does so in days, not months, with no downtime and no disruption to the current environment.

For example, in its upgrade realization phase, the Uptimizer Service is used as a workbench to navigate to the exact line of code in customized objects where errors are encountered. This saves considerable time and money in the upgrade process.

Key Features of Intelligroup's Uptimizer Service

Uptimizer is automated and works fast, taking just hours to drill through data in an SAP system. Because the intelligence of all SAP solution releases — including SAP R/3, SAP R/3 Enterprise, and mySAP ERP - is built in, the Uptimizer Service can simulate an upgraded environment, enabling the assessment to run in the current environment. Uptimizer also:

  • Gives advance warning of performance issues

  • Identifies and converts security profiles

  • Creates a complete inventory of active modules and business processes

  • Identifies critical custom-developed objects through production logs

  • Analyzes custom-developed objects for upgrade-related inconsistencies

  • Suggests BAPI conversions for BDCs

  • Checks the object synchronization between different systems

A Road-Tested Approach

Through years of performing SAP solution upgrades for our client base, we've transformed our hard-won knowledge and experience with complex upgrade projects to create this intelligent diagnostic service for SAP customers. Uptimizer has delivered significant time and cost savings to over 250 global customers.

For more information on the Uptimizer Service from Intelligroup, an SAP services partner, visit

1 According to an Intelligroup customer feedback survey.

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Mark Shwert
Vice President,
Strategic Services,
Maxager Technology
Use a Profit Velocity® Solution to Expose New Product and Customer Opportunities

While many companies are limited to measuring profitability on a quarterly basis, Maxager, a software provider with certified integrations to the SAP NetWeaver™ platform, now makes it possible to measure profit for any order, product, customer, market, or division — right down to the minute.

Targeting the manufacturing sector, the dollar-per-minute metric enables tighter control over return on assets (ROA) through smarter pricing, product mix, and customer decisions. If your company makes these key decisions using margin data alone, Maxager's Profit Velocity® solution can help you expose incremental cash and profits worth three to five percent of your revenue.

Identify Opportunities to Improve Profitability

To see how opportunities can be hidden by a margin-only viewpoint, see the "bubble chart" of a Maxager customer's product portfolio in Figure 1. Each bubble represents a specific product in the customer's portfolio, with the bubble sized to represent the total cash the product generated in a specified sales period. When margins alone were compared (vertical axis), this customer believed the product represented by the red bubble was more profitable (higher margin) than that represented by the green bubble. But when the cash velocities of the products were compared, it became obvious that the green product generated profit two times faster.

As a result, this Maxager customer began prioritizing orders for the green product and trimmed its price to pick up additional market share. The company also shifted its product mix strategy to emphasize the products on the right side of the chart (higher cash-per-minute products). Extra cash contribution worth more than three percent of the company's revenue flowed right to the bottom line.

Figure 1
Product Profitability Using a Profit Velocity® Solution

Leveraging mySAP™ ERP

Maxager makes these new insights possible for SAP customers by combining transaction data in mySAP™ ERP with production data from shop floor systems. Profit Velocity® analytics are then used to uncover pricing opportunities, refine product mix strategies, and model the financial impact of customer decisions.

Maxager's Profit Velocity® System 6, which is certified for SAP NetWeaver integration and powered by SAP NetWeaver,1 is offered as a hosted Web solution with no hardware, software, or consulting services to purchase. Maxager's solution can be up and running in weeks, not months, delivering immediate payback.

For information on Maxager's Profit Velocity® solution, please visit

1 Profit Velocity® System 6 is powered by SAP NetWeaver for being deployed on SAP® Web Application Server 6.40 and for offering a portal content package for SAP Enterprise Portal 6.0.

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James Maguire
Director, SAP Solutions,
Mobius Management

Archiving in the SAP-Enabled Enterprise: Bottom-Line Results

Documents hide, multiply, get coffee-stained. Data runs rampant, slows your system, and impacts performance. Regulatory requirements compel information retention and lifecycle management. And business users demand fast, efficient search and retrieval.

The answer? A comprehensive archiving solution for mySAP™ ERP that extends the capabilities of SAP® applications, improves system performance, and helps you achieve the enterprise integration that is the goal of ERP.

Archiving with ViewDirect® TCM

ViewDirect® TCM, an integrated application suite for total content management, includes a complete SAP-integration-certified 1 archiving and distribution solution. ViewDirect TCM archives and Web-enables mySAP ERP business documents — images, outgoing documents, and print lists - and ties them to your business processes. It supports data archiving, reducing the load on your system and improving performance. And it isn't limited to SAP-related content — you can include documents, reports, and images from any other application and make them accessible to SAP users and non-users alike.

Organizations worldwide across all industries have integrated the Mobius ViewDirect TCM archive with mySAP ERP to streamline operations, improve customer service, and support new business models:

Building a Transaction-Based Business

One of the largest banks in Germany, with over 12 million customers, is building a transaction banking business based on its SAP banking system and the ViewDirect TCM archive. Over 50 million items will be archived daily — monetary transactions, account statements, account files, and various reports. The system processes transactions for two other major banks and enables uniform presentation, archiving, and processing of all data.

Improving Cash Flow

A leading consumer products provider, with annual sales over $15 billion, manages and stores content from over 35 SAP instances around the world in a single ViewDirect TCM repository. Stored content includes vendor invoices, shipment-related images, and output for processing in accounts payable and receivable. The company is saving over $8 million a year by reducing write-offs associated with customer short payments and has improved cash flow in accounts receivable by $22 million.

Streamlining Invoice Processing

One of the fastest growing urban counties in the United States integrated the ViewDirect TCM repository with mySAP ERP to streamline processing of vendor invoices. Digitally storing scanned invoices eliminated the need for multiple paper copies to be stored in multiple offices while making them easily available for subsequent needs and facilitating the approval process. Using SAP workflow capabilities, users can attach notes indicating approval directly to the stored image, eliminating the need to shuffle paper copies between offices.

Archiving Without Limits

An international automotive parts supplier could not respond quickly enough to supply chain requirements with information in multiple, diverse repositories. Today, a highly scalable, Web-based ViewDirect TCM repository consolidates information across the enterprise and provides tight integration with mySAP ERP and SAP Workflow. Return on investment was achieved in only eight months — and tasks that used to take 30 minutes can now be done in seconds.

With a total content management solution such as ViewDirect TCM from Mobius, an SAP Software Partner, companies can better store, organize, and access ever-growing document repositories, enabling a higher return on ERP investments. For more information on Mobius, including the white paper Archiving and Collaboration Solutions with ViewDirect TCM for the SAP Environment, visit

1 ViewDirect for Networks, 3.3 is Certified for SAP NetWeaver™ and is an SAP Certified Integration solution for SAP ArchiveLink. DocumentDirect® for the Internet, 2.1 is certified Powered by SAP NetWeaver.

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George Bloom
President, North America,
StreamServe, Inc.

Are You Maximizing the Value of Every Business Communication?

To maximize the value of every business communication opportunity, SAP customers are extending their implementations of the mySAP™ ERP solution and delivering high-quality, personalized business documents to their final destination with the StreamServe® Business Communication Platform™ (BCP), designed to address specific customer document delivery needs.

Seamless Connectivity with Your SAP® Solutions

StreamServe, Inc., an SAP Software Partner with certified integration that focuses on large enterprises with advanced communication challenges, provides a flexible platform that accepts business documents from your SAP® solution in multiple input formats. A predefined set of communication rules determines how information is processed, allowing documents to be sent in the recipient's preferred format and distribution channel.

StreamServe BCP addresses SAP solution-related output management and business communication requirements, from support for raw data input through the physical control of assured delivery through any channel (printers, fax, email, PDF, HTML, archive, XML, EDI/IDoc, and more).

StreamServe BCP 4.1, certified for integration with the SAP NetWeaver™ platform, enables you to leverage existing investments in SAP solutions. Previously, StreamServe BCP 3.0 has been certified for supporting the RDI interface (Form Printing SAPscript), XSF (Smart Forms), and ALE (IDoc transformation), and StreamServe BCP 4.0 for XOM (output management). What's more, implementation requires minimal customization with no impact on SAP business processes and with complete transparency for your end users. StreamServe BCP 4.1 is also certified for deployment under SAP NetWeaver J2EE application installation and/or deployment (J2EE-DEP).

Case Study: Manufacturer Takes Control of Its Documents

A leading European manufacturer — and SAP customer — issues 780,000 invoices a year, and processes an enormous number of labels, shipping notes, and other documents. Each of its 11 operating countries uses different brand identities and logos. The company needed a way to print invoices and labels locally that included the right brand identity for each country.

The manufacturer used StreamServe BCP to add value to its implementation of SAP solutions by increasing their control over the look, feel, and format of printed output, and by enabling them to output documents — according to the data they contain — in faster and more cost-effective electronic formats. Instead of the complexity of multiple output streams for each type of invoice, they can now generate a single, ready-to-print output file that's much easier to manage.

Realizing Measurable Business Process Improvements

With StreamServe BCP in place, SAP customers all over the world and in different industries appreciate the solution's ability to:

  • Streamline document delivery processes and realize operational savings

  • Enable business agility through multichannel SAP solution-based document distribution

  • Increase customer satisfaction through personalized communications

  • Improve productivity by offering intuitive document design tools and automated document processing

  • Accelerate cash flow with shorter transaction cycles

  • Produce documents in multiple languages

For more information on StreamServe, and to download the white paper Streamlining SAP Document Design and Delivery, please visit

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by SAP and Partners SAPinsider - 2005 (Volume 6), July (Issue 3)

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