Special Report


Special Feature: Data Archiving, Document Management, and Reporting


October 1, 2005

Is Your Missing ILM Strategy Putting You at Risk?

Dr. Ulrich Marquard
Senior Vice President,
Performance, Data Management & Scalability, SAP AG


Information has a life cycle: It is created, it lives within databases and systems, it changes, and it is archived and eventually deleted. How we create, store, retrieve, and delete it is termed information lifecycle management (ILM). Here is a very simple example: Once your computer hard drive is full of data, you can simply delete what is stored there and start anew. But from a business point of view, some data has a short life and quickly becomes outdated, while other data has a long lifespan and you will repeatedly need to access it.

So you must decide: Do you delete some older data to make room for the new? If so, how do you choose which data to delete? Do you add another hard drive? Do you move data onto the network? After you have moved the data, how do you efficiently find it again when you need it? And how do you know what information you do and don't have — an important question in today's regulatory environment?

Multiply this dilemma by a billionfold, and you have the crux of what ILM tries to accomplish. How well you manage the life cycle of your enterprise information directly affects the performance of your SAP systems, as well as your systems' scalability and potential to grow. One key to ILM is how information functions within a business process. It's very important to look at the meaning and context (the semantics) of data. The information behind the data, which is critical to putting an ILM strategy in place, must be integrated and optimized.

ILM Today Is More Critical and More Complex

ILM has become especially critical to the enterprise in the last two or three years. Compliance mandates, and especially legal reporting requirements, have changed dramatically. This forces our customers to think more carefully about how they compile their legal reports, what the ideal legal reporting process should look like, and how this all fits into the management of information.

Another emerging factor during the last few years is our customers' involvement in mergers, acquisitions, and divestitures. The challenge here is how to construct ILM strategies and processes for great masses of data, particularly for managing retirement of data and the end-of-life of systems, while still complying with legal requirements.

Here are some general guidelines and trends that I have observed in working with SAP customers to help construct their ILM strategies:

Begin with Your SAP Systems
ILM may seem a daunting challenge, especially considering the complex flow of information within your business. But an appropriate place to start is in your SAP systems. SAP applications are the birthplace of much of your enterprise's information, and where your business-critical insight is owned and stored — it's where the semantics and data come together.

SAP is already an important player in the ILM market (see Figure 1), together with our partners and their complementary data archiving, document management, and reporting offerings. And with all these offerings, your SAP systems are the place to begin.

Figure 1
SAP Data and Document Management Offerings for the Entire Information Life Cycle

Bring Business and Technology Together
Often I see SAP customers looking at ILM — particularly as it relates to legal reporting requirements — from a strictly IT point of view. The initial push comes from finance or legal, but the follow-through is quickly directed to the IT team. However, for a successful project, this is untenable. In creating an ILM strategy, your IT team alone cannot determine what to do with information; the business side must also be involved.

Consider Establishing a CCO
ILM requires an interdisciplinary approach, spanning different practices within the corporation — IT, business, legal, and finance — so it's important to have a role devoted to ILM. One trend is to establish a chief compliance officer (CCO) who reports to the COO and CFO, and who is responsible for all government-required legal reporting compliance. And since an effective compliance strategy requires robust, secure, and easily accessible data and information, the CCO must ensure that the requirements of ILM are honored throughout the organization.

Another trend has been to establish a chief risk officer (CRO), whose position it is to avoid, reduce, and, if possible, eliminate risk within an organization. This position, in coordination with the CCO, provides a catalyst for ensuring a corporation has a compliant, consistent ILM strategy.

Focus on Standards
SAP has multiple strategies for improving ILM, including Enterprise Services Architecture (ESA), SAP's business-oriented version of services-oriented architecture (SOA) and blueprint for services-oriented business solutions. ESA describes SAP's approach to service enablement, which is physically enabled by the open technology platform, SAP NetWeaver, and the definition of Enterprise Services across all SAP solutions.

SAP's approach includes well-defined business objects that are stable and accessible for a long period of time. The services provided by these business objects are based on so-called global data types and are stored in the Enterprise Services Repository. By utilizing open standards, customers can simplify ILM dramatically.

SAP and Partners Available to Assist with ILM

ILM is a topic almost as large as the data it manages. But while the subject is far-reaching, focused help is available. SAP has many service offerings, dedicated consulting resources, and cross-development teams, such as the SAP Performance, Data Management & Scalability group, that can help develop best practices for supporting a successful ILM strategy.

Our partners — including those in the storage and storage devices industry, as well as consultants — are also available to afford you advice on practical solutions, avoiding pitfalls, and implementing supporting technologies that work with the ILM capabilities of SAP.

For more information on ILM, visit To learn more about SAP's partner program, please visit and

What's the Difference Between Data Management and ILM?

How you handle data is called data management. To ensure high system performance, you must decide what to do with old or noncritical data. This is the main task of data archiving: to identify the data in the relational database that is no longer needed for business processes, and put it in a place where it can be stored very cheaply.

However, ILM is not only about data, but all kinds of information, including print lists, documents, and extracts. Information lifecycle management refers to the processes and technologies that come together to provide the right information at the right time in the right place, all at the lowest possible cost. ILM is about actively managing all information objects during their entire life cycle.

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Todd Price
Vice President,
Product Management,
Stellent, Inc.

How to Make SAP Transaction Information Work for You

With rampant documents emerging from everyday processes such as accounts payable, accounts receivable, expense management, and human resources, companies are seeing the value of deploying content management systems in their SAP environments. Still, efficiently accessing and managing information extracted from documents at a reasonable cost and without overextending resources seems an unlikely, if not impossible, task.

Solving the Paper Problem

Stellent, Inc., a certified SAP partner and global provider of content management solutions, has helped companies worldwide draw increased efficiency and return on investment (ROI) from their SAP implementations. Stellent offers numerous capabilities, from viewing documents and their corresponding data, to processing transactions more quickly, to helping SAP users solve the "paper problem" by automating critical business processes. Such Stellent solutions include:

Stellent Capture and Image Management, which allows SAP users to quickly capture, store, and retrieve documents associated with SAP financial transactions and index them into Stellent, all in one step. Stellent Image Management is flexible enough to store business content from a variety of sources and environments.

Stellent Business Process Management, which allows SAP users to process more transactions with fewer resources. The Stellent solution extends the value of structured workflow processes contained within SAP, enabling increased productivity and a lower cost of doing business.

Stellent ERP Integration Suite for SAP, which enables Stellent Image Management and Stellent Business Process Management to seamlessly access SAP technologies through certified integrations via SAP ArchiveLink and HTTP Content Server that are powered by SAP NetWeaver (see Figure 1).

Figure 1
Stellant Solutions Are Certified for Integration with SAP NetWeaver

Full SAP System Integration

What's more, the Stellent product family extends the power of SAP applications with fully integrated solutions for:

  • Accounts payable, to streamline the processing and approval of invoices and associated transactions

  • Accounts receivable, to reduce receivable days outstanding, decrease billing errors and write-offs, improve service levels and billing accuracy, and increase organizational flexibility

  • Expense management, to eliminate paper touches, accelerate employee reimbursement processes, and facilitate rapid access to expense detail

  • Human resources, to simplify processes, eliminate paper management, and enable quick access to employee documents

Using this powerful set of Stellent solutions can result in improved efficiency, increased productivity, and reduced operating costs for SAP customers. To learn more, visit or call +1 877 332-9567.

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Gord Breese,
Vice President SAP, Business Objects

Why SAP Customers Turn to Business Objects for Their Reporting Needs

It's one of the most significant business challenges you face: leveraging your information assets to improve business performance. Reporting solutions from Business Objects, including the industry-standard Crystal Reports product line, can help you do just that. Chosen by SAP as a Global Software Partner, Business Objects offers operational-reporting technology that is endorsed by and aligned with the SAP NetWeaver Business Intelligence (BI) product strategy.

The launch of the BusinessObjects XI Built for SAP solution suite, containing Crystal Reports along with other business intelligence essentials, represents the sixth generation of Business Objects products tightly integrated with SAP solutions, and a proven eleventh-generation platform for enterprise reporting. Building on five years of successful codevelopment, SAP continues to OEM and resell Crystal Enterprise — Enhanced SAP Edition as an important third-party component for formatted reporting provided out of the box with SAP NetWeaver BI's reporting solution.

A Complete Reporting Solution for SAP and Non-SAP Sources

Integrated with SAP Business Information Warehouse (SAP BW) as part of SAP BW Business Explorer, the Crystal Enterprise — Enhanced SAP Edition enables you to choose from over 100 customizable report templates and distribute up to 10 custom or preconfigured reports. In addition to delivering the reports you need via the Web in an easy-to-use, printable format that can be modified as needed (see Figure 1), a BAPI interface to SAP BW scales to support the largest SAP deployments.

Figure 1
Presentation-Quality Reporting — Accessible from Within — SAP NetWeaver Portal

SAP R/3 customers not currently using SAP BW can also easily access and view data from SAP and non-SAP sources to get a complete view of the business.

From an Experienced Name in Operational Reporting

With 14 million licenses of our reporting technology shipped, Business Objects provides a choice reporting solution for organizations using SAP. NVIDIA, a worldwide leader in graphics and digital media processors, uses Business Objects for reporting on SAP and non-SAP data sources. "The tight integration between Business Objects and SAP enables rapid deployment of the solution and provides us with an enterprise-wide business intelligence platform to meet our reporting needs," commented Rajendra Gade, senior manager of IS application development at NVIDIA.

For more information, contact Business Objects at +1 800 877-2340 or visit

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Keira Holland,
Director, Business Development,
Information Capture Division,

Incoming Documents Drive Business Process Automation and Corporate Compliance

By leveraging existing technology, can SAP customers simplify their business processes? Make them faster? Lower costs? Reduce errors and ensure compliance with legal regulations? The answer to all of these questions is a resounding yes. Because incoming paper, fax, and electronic documents trigger many business processes, automating a process often starts with capturing information from documents.

Information Capture Is Key to Business Process Optimization

In his SAPPHIRE Copenhagen keynote speech this April, SAP CEO Henning Kagermann focused on the growing importance of technical innovation in making organizations more competitive. As SAP moves to an Enterprise Services Architecture strategy that enables organizations to simplify and streamline their business processes, information capture technology is in the spotlight as a key enabler for business process automation (BPA).

The reason? Documents contain the information needed to process transactions. The earlier information is captured, the greater the opportunity to automate a business process because the information itself can be used to eliminate manual processes and simplify tasks.

DICOM Group and its wholly owned US subsidiary Kofax offer an array of automated information capture and communications technologies to extract critical business information from any type of incoming documents, including structured forms, semistructured documents such as invoices and purchase orders, unstructured documents such as résumés, and general correspondence. Whether electronic or paper, email or fax, incoming documents can be automatically classified, and critical business metadata extracted.

Sophisticated Information Capture for SAP Business Processes

Using the Ascent Capture technology, information is captured as soon as a document enters the organization. While many customers simply "image-enable" SAP so that scanned images replace paper and are visible throughout the processing life cycle, higher value is achieved via automated data extraction, eliminating manual data entry and enabling users to implement business workflows (see Figure 1).

Figure 1
DICOM's Automated Information Capture Technologies Optimize SAP Business Processes

Ad hoc desktop capture of documents can be performed as well, ensuring that confidential documents, such as personnel records, are securely stored. Using the example of invoices, incoming paper invoices can be scanned and necessary data can be auto-extracted. By eliminating the manual keying of invoice data, immediate savings are realized. What's more, workflow rules and exception handling bring additional benefits. If, for example, the purchase order number and total amount on an invoice match the values of an open purchase order in SAP, a rule can be set to automatically process the invoice. No manual intervention is required.

The more information captured from a document, the greater the potential for automating and improving the process. Revisiting the invoice example, if the individual invoice items are captured, then matching can be performed at the line-item level. If a company receives an invoice for 25 light bulbs, but only 20 were ordered, and the warehouse shows 19 being delivered, a message can automatically be generated to the supplier regarding the discrepancy.

Workflows take place within SAP, or, alternatively, in an external content management or document management application. Ascent Release for ERP, which is certified for integration with SAP NetWeaver, is the interface between Ascent Capture and the SAP R/3 or mySAP ERP system. Ascent Capture also provides standard release scripts for all leading SAP ArchiveLink-certified solutions.

Kofax Ascent Capture at Work

The Kofax Ascent Capture platform can be used to automate virtually any document-driven SAP process. Common capabilities include:

Automated Invoice Capture with Ascent for Invoices

Even though more and more companies are using electronic invoicing and Electronic Data Interchange (EDI) for their top vendors, the vast majority of invoices remain paper-based. Ascent for Invoices scans invoices and automatically extracts data needed for processing, including table line items for two-way (invoice/purchase order) and three-way (invoice/purchase order/warehouse) matching. Supplier-based templates are no longer necessary, which is critical for organizations with thousands of vendors.

Customers implementing invoice automation solutions typically realize a 60- to 80-percent reduction in manual data entry. Processing times are reduced from weeks to minutes, enabling users to take full advantage of valuable early payment discounts. Invoices meeting all tolerances can be automatically posted, while invoices containing exceptions are routed via workflow. A typical payback period for Ascent for Invoices is less than one year. SAP users who have chosen Ascent Capture-based invoice solutions include Medtronic, a leading global provider of medical devices; EDS, a global provider of IT services; and Tate & Lyle, a world-leading manufacturer of renewable food and industrial ingredients.

Purchase Order Processing Through Communication Technologies

Inbound purchase orders are more difficult to process than invoices because a high percentage of them arrive by fax. Faxes are lower quality than scanned paper, leading to lower classification and data extraction rates. Because purchase order processing is a highly labor-intensive process, organizations can realize significant return on investment (ROI) even with automated data capture rates of as low as 30 percent.

Currently, DICOM and Kofax have purchase order processing installations at several sites, using Ascent Capture linked with TOPCALL Unified Communications Server.1

Records Management

In addition to invoice and purchase order processing, the Ascent Capture technology is used in other document-intensive scenarios. For example, Westdeutsche ImmobilienBank ("WestImmo") receives thousands of documents each day in offices around the world. Documents range from loan documents to property appraisals to photos, and must be added to existing customer mortgage application files within SAP Records Management (SAP RM), or used to create new electronic files in SAP RM. Now, documents are scanned, classified, and linked to customer files using Ascent Capture, and WestImmo estimates overall process improvement is up by 50 percent.

Information Capture for Efficiency, Cost Optimization, and Compliance

Not only does information capture technology cut costs and increase efficiency by automating tasks and enabling process improvement, but — of heightened importance following recent corporate scandals — effective operational risk management is enabled through the immediate and secure archival of incoming documents. DICOM and Kofax capture technology enables compliance with regulatory initiatives such as the Sarbanes-Oxley Act and Basel II. For many organizations today, compliance is as much a driver for technology investment as the more traditional benefits of improved productivity and customer service, greater cost savings, and a strengthened competitive position.

For more information on DICOM and Kofax solutions, visit or For more information on DICOM's TOPCALL Unified Communications Server, please visit

1 TOPCALL is DICOM Group's wholly owned Austrian subsidiary.

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Mitch Baxter
Executive Vice President,
Business Development,
Esker, Inc.

Intelligent Reporting: It's All in the Delivery

SAP solutions give you powerful reporting capabilities for broad visibility into your business, putting a wealth of information at your fingertips to help you make decisions that have a direct impact on profitability, competitiveness, and overall operating efficiency.

But the best business intelligence is only as good as your ability to deliver it, through the most appropriate channels, to the people responsible for acting upon it. And the more your business continues to grow and face new challenges, the more important your ability to deliver timely, effective reports becomes.

Making Delivery as Intelligent as Your Reporting

Many SAP customers have found the most effective way to distribute reports is through a comprehensive document delivery platform that integrates seamlessly with the SAP system, residing externally on a server and connecting as an independent device. Esker DeliveryWare uses patented technology to automate the entire document delivery process, from content-based recognition of routing information during capture, through formatting and conversion, and finally to distribution.

This intelligent automation eliminates the need for custom programming and manual embedding of special tags to assure that documents are properly routed, helping SAP customers satisfy increasing report delivery demands with minimal time, effort, and risk. Esker DeliveryWare automatically recognizes and extracts data for document formatting, conversion, and routing actions based on predetermined rules (see Figure 1).

Figure 1
Esker DeliveryWare Transforms Raw Data into Refined Documents
click here for a larger version of this image

Bursting with Value

Many SAP customers generate very large reports. And many users still print, fax, or email these large reports in a similarly large format to people inside and outside the organization. Esker DeliveryWare provides automated report bursting capabilities to take these reports apart and re-assemble them for delivery on an as-needed basis, in formats and by methods specific to the preferences of the receiver — be it fax, physical mail, email, print, wireless, XML, Web, SAP IDoc, or EDI.

For example, one customer uses Esker DeliveryWare to manage the printing of 10 different end-of-month financial reports out of its SAP system. These reports go to hundreds of recipients, using 150 different printers worldwide, and are typically more than 1,500 pages long, subdivided into reports for specific departments and recipients.

Data is automatically sent from the SAP system to Esker DeliveryWare, where it is recognized and transformed into documents. Esker DeliveryWare delivers purchase orders and remittance advice via fax or email, depending on customer preferences. Monthly reports are burst and sent to the printers for automated distribution. Notification and delivery status is sent back to the SAP system. Manual touch points are eliminated, and email replaces fax when possible, resulting in lower costs.

Form and Function

Composing and personalizing data output from the SAP system is one of the key challenges of effective reporting. Managing report output becomes even more challenging as a business grows and the number of documents produced expands. Using tools such as SAPscript or SAP Smart Forms for report development can require a significant investment in programming and staff time.

Esker DeliveryWare recognizes and processes any SAP document format, cuts forms development time, and reduces dependence on SAPscript. For effective change control, customers can capture and update existing documents within the SAP system in hours, not weeks. Esker DeliveryWare provides a graphical formatting environment with built-in, fully integrated Crystal Reports for advanced report creation, enabling you to deliver presentation-quality documents from unformatted data.

Esker DeliveryWare form processing features include:

  • Support for style sheets, forms, and advanced forms (page setup, fonts, background, calculations, subtotals, multiple logos, charts)

  • Dynamic control over bar codes, charts, and OMR code integration

  • Input formats: PDF, TIFF, XML, PostScript, RDI, XSF, PCL, AFP,text, and more

  • Output formats: PDF, TIFF, XML, HTML, PostScript, EDI, text, and more

Reports sent with Esker DeliveryWare can be automatically archived and easily retrieved, using native Esker DeliveryWare archiving or an external archiving system. As part of a complete solution for the creation, delivery, storage, and retrieval of reports and any other business documents, Esker DeliveryWare helps simplify processes of exchanging information that businesses use to make decisions and respond to changing demands.

A New Level of Connectivity

At SAPPHIRE '05 Boston, Esker announced the release of a new Connectivity Suite for document management with SAP applications. The suite comprises four integration components designed to offer SAP customers a new level of flexibility for document delivery:

SAPconnect for fax, email, and wireless message communications

SAP print interface for full routing of documents directly from SAP applications into Esker DeliveryWare, as well as full status of delivered jobs back into the SAP system

SAP directory interfaces allowing Esker DeliveryWare to look up business partner delivery information in the SAP Vendor Master and Customer Master records

SAP integration interfaces allowing industry-standard data to be passed in and out of SAP applications, including data extracted from scanned, faxed, and printed documents; supported formats include EDI, SAP IDoc, SQL query/publish, and XML

About Esker

Esker is a leading provider of intelligently automated document delivery solutions that help businesses streamline manual, paper-intensive business processes. Esker is an SAP customer and established SAP Software Partner with certified integration for External Output Management (BC-XOM 4.0) for Esker DeliveryWare Platform version 3.5, and SAPconnect — Communication, Fax, and Email Software Interface (BC-CON 3.1) for Esker DeliveryWare Platform version 3.0. Founded in 1985, Esker operates globally and has over 70,000 customers and millions of licensed users worldwide.

For additional information about Esker DeliveryWare, visit

Leveraging Esker DeliveryWare and FileNet Solutionsfor Enhanced Document Management

Esker DeliveryWare integrates with FileNet Application Connector for SAP to capture key indexing fields from documents related to SAP-solution-based transactions. This information is then passed to FileNet, where users can access critical documents by enhanced search criteria.

The synergy between Esker DeliveryWare and FileNet offers SAP customers a single platform to facilitate and manage all of their document traffic, including documents coming from SAP solutions into FileNet, and from FileNet to customers, employees, and business partners. "With Esker DeliveryWare we can offer SAP customers yet another way to access and view key documents," said Martyn Christian, chief marketing officer at FileNet. "We are focused on providing rich functionality to SAP customers and are glad to partner with Esker because they share that same goal. SAP customers can benefit from working with two best-in-class solutions."

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Claudia Traving
SAP Business Segment Marketing,
Open Text Corporation

Gain a Comprehensive View of All Your Business Information with Livelink for SAP Solutions

Enterprises face constant pressures to improve efficiencies, reduce costs, and comply with legal and government mandates. In response to these needs, enterprise content management (ECM) solutions have become more and more important, providing a critical bridge in the information gap, uniting structured data with unstructured content, and providing a 360-degree view of all business information.

Unifying Business Content and Business Context

Traditionally, enterprise applications have managed structured content — that is, data stored in rows and columns in database tables. Enterprise content management, however, takes unstructured content — paper documents, contracts, proposals, invoices, and even email — and incorporates it into the core enterprise application. For example, ECM users can attach a document, such as a signed contract, to a customer file. Integrating ECM into enterprise applications combines business content (documents) with business context (transactional data).

Open Text's Livelink for SAP Solutions, formerly known as IXOS Suite for SAP, is a suite of ECM solutions that gives organizations the ability to create, access, manage, and securely archive data and documents for SAP solutions within a single content repository.1 The suite is hardware-platform-independent and features tight integration with SAP technologies, business applications, and workflow. So organizations can extract maximum value from their enterprise information, Livelink for SAP Solutions includes the following capabilities:

Document archiving and management — On a departmental level, processes become burdensome and time-intensive when not linked with content. Livelink for SAP Solutions enables organizations to link document content to business context in SAP applications.

Owens Corning boosted productivity 40 percent with Livelink for SAP SolutionsDocument Archiving.

In accounts payable, for example, Livelink for SAP Solutions accelerates invoice processing, ensuring that cash discounts for early payments are received. Because the invoices are electronic and not paper-based (see Figure 1), entry, routing, approval, and tracking are faster and more accurate. Users can even approve invoices while traveling.

Figure 1
Livelink Archive Windows Viewer Displays a Vendor Invoice Linked to an SAP FI Document

From sales and marketing to customer support, processes all across your organization can benefit from Livelink for SAP Solutions. For example, immediate access to all customer documents helps accounts receivable departments lower days sales outstanding (DSO) and reduce bad debts. Customer service agents can resolve inquiries immediately by having instant access to all appropriate customer-facing documents, including correspondence, marketing materials, and invoices.

Vendor Invoice Management — Livelink for SAP Solutions provides a common platform for additional business document solutions, such as Vendor Invoice Management (VIM) from Optura, an Open Text company. This composite application offers a complete, end-to-end solution for optimizing vendor invoice processes in SAP solutions, with built-in reporting and analytics that can be used to continuously improve processes (see Figure 2). VIM helps customers reduce costs while improving cash management and compliance with corporate governance regulations.

Figure 2
Vendor Invoice Management — Streaming Accounts Payable Processes in the SAP Environment

At the front end, VIM automates the handling of incoming invoices. Once invoices are routed into SAP solutions, VIM can improve the handling of invoice exceptions by applying more than 20 best-practice workflows for exceptions, such as missing goods receipts, incorrect pricing, and incorrect tax. The invoice approval function in VIM provides Web-based coding and approval by users in both SAP solutions and other applications, along with complete tracking, visibility, and escalations for timely invoice approvals. A vendor self-service component of VIM allows vendors to submit invoices or check the status of invoices and purchase orders online.

Pilgrim's Pride reduced the average time to resolve problem invoices from 30 days to 10 days with Livelink for SAP SolutionsAccounts Payable Business Document Solutions — Vendor Invoice Management.

Data archiving — Every SAP business process produces data and expands the database, hampering system performance and slowing data access. Meanwhile, prolonged backup and restore operations increase the administrator's workload. As content proliferates, the total cost of ownership rises. Livelink for SAP Solutions manages historical data archived from SAP, providing continued access to the information while storing it securely in durable, tamper-proof form. This enables your organization to lower the cost and risk associated with meeting data retention and disposal requirements.

Livelink for SAP Solutions — Data Archiving saves Dow Corning hundreds of thousands of dollars a year.

Legacy decommissioning — Older enterprise applications (host-based systems or R/2, for example) are susceptible to risks and problems associated with aging: high total cost of ownership (TCO), increasing complexity, and decreasing knowledge to operate the application. With Livelink for SAP Solutions, data from legacy systems is readily accessed via SAP, avoiding complex migration costs, accelerating decommissioning, and ensuring that regulatory requirements are met.

Compliance management — Regulations, although varied across countries, all require organizations to track, manage, and retain critical business information, and make it available upon request. Implementing best practices for compliance not only reduces business risk, but also streamlines operations, reduces administrative costs, and proactively prepares organizations for potential future regulations. An integrated ECM solution plays a crucial role in fulfilling evolving legal requirements by securely storing content for designated periods, linking related information, providing an audit history for corporate content, and enabling organizations to access any document quickly on demand.

Trusted in the SAP Market

Since Open Text's collaboration with SAP on ArchiveLink in 1993, Livelink for SAP Solutions has become a leading SAP document and data management solution, used by more than 2,200 SAP customers comprising two million users.

Read customer success stories and learn more about how Open Text solutions deliver value to SAP clients by visiting

1 The Open Text ArchiveLink interface is certified for integration with SAP NetWeaver, and our Enterprise Portal iViews have been awarded "Powered by SAP NetWeaver" status.

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Roy Sanford
Vice President Markets and Alliances,
Centera Division, EMC Corporation

Streamline SAP Production Environments While Meeting Regulatory Requirements with EMC Centera

Information located and stored within IT system landscapes is growing in volume, complexity, and criticality, while compliance continues to be a pervasive enterprise requirement. Your company needs a data storage strategy that will streamline your SAP production application environments, help you meet compliance laws and regulations, and protect your business data throughout the entire information life cycle.

EMC Corporation, a valued SAP Software Partner, offers solutions such as EMC Centera to address the challenges of unchanging or fixed-content information. Centera solutions take this information from mission-critical production systems and storage and move it to more cost-effective online storage systems.

Efficient Fixed-Content Storage

A content-addressed storage solution, EMC Centera combines cost optimization, process support, and compliance benefits to arrive at an optimal archiving solution for SAP environments. EMC Centera complements a range of offerings from EMC and partners to provide a complete data and content management solution for SAP customers.

EMC Centera, now used for storing SAP archive files and SAP documents at over 150 sites in different solution configurations, offers fast data retrieval from multiple simultaneous users; fast, online Write Once Read Many (WORM) functionality; reduced operating costs; and full replication and disaster recovery.

What's more, because a file or record is stored only once, Centera ensures its authenticity and reduces the consumption of valuable disk space.

Comprehensive Governance Solutions

Within the Centera solution, the EMC Centera Governance Edition and Centera Compliance Edition Plus help organizations to comply with corporate governance regulations. The EMC Centera Governance Edition enables companies to enforce self-imposed data management policies. Centera Compliance Edition Plus provides the advanced retention and disposition functionality that compliance applications and external regulatory drivers demand.

Complete and Versatile SAP Archiving with Centera

Whether you're extending your investment in enterprise content management (ECM) solutions, or simply implementing an ultra-efficient storage system, Centera solutions offer exactly what you need in content management packages, connectors, and services. EMC Centera is supported by leading content management applications that also have SAP-certified interfaces to SAP solutions. Users can easily deploy Centera with all major SAP ArchiveLink-compliant systems, including those from EMC Documentum and Open Text Corporation.

SAP users who do not require the full functionality of a complex content management system can adopt Centera via easy-to-install-and-administer "simple archiving" modules. Available from vendors such as EMC Documentum and PBS Software, these solutions provide effective software connections between SAP and Centera that enable online access from SAP to archive files and documents stored in Centera.

EMC also works with leading professional services companies, such as Dolphin Inc., to deploy turnkey Centera solutions with value-added services in data archiving and document storage and migration, imaging, and SAP process workflow.

A Valued Partnership and a Look Ahead

When you choose offerings from EMC, you know you are working with a valued SAP partner that is constantly developing Centera solutions in line with the evolving SAP NetWeaver and Enterprise Services Architecture strategies. Centera is poised to support your SAP needs today and in the years to come. For more information about EMC Centera solutions for SAP customers, visit and

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Darren Knipp
Director, Product Management,
Perceptive Software, Inc.

The Right Document Management System for Your Business and Your Budget

All document management solutions are not created equal, especially when it comes to total cost of ownership (TCO). That's why choosing the right one can be the difference between cost-effectively optimizing your business processes and undertaking significant maintenance and fees.

ImageNow integrated document management, imaging, and workflow, a Powered by SAP NetWeaver solution from Perceptive Software, is designed to work in concert with your SAP applications. ImageNow gives you the documents you need when you need them, without programming, delay, or added costs, helping you quickly reach new efficiency levels within the confines of your budget.

A Distinctive Approach to Software and Services

Out of the box, ImageNow provides patented, nonprogrammatic technology that enables single-click access to scanned images and other electronic documents, eliminating the paper chase and creating both immediate and long-term operational efficiencies. Below are just some of the reasons customers worldwide have realized rapid ROI with ImageNow:

Low Initial Cost

All ImageNow license costs include our seamless integration technology, which enables SAP users to easily capture, organize, store, display, and route documents (see Figure 1). And because no programming is required, all of these features are configured in support of your unique business processes, so there is very little chance for services to escalate.

Figure 1
ImageNow Enables Seamless Capture, Retrieval, Routing, and Viewing of Documents from Any SAP Application

Low Lifetime Cost

ImageNow is designed to provide you with comprehensive functionality while avoiding the high costs often associated with integrating and maintaining document management software. Usability and support tools empower you to make the majority of modifications and expansions, eliminating expensive service commitments. And ImageNow easily accommodates upgrades to your existing SAP applications without added investment.

Maximum Return on All Your Technology Investments

ImageNow easily integrates with all your existing software applications and versions, regardless of manufacturer or platform, to improve and optimize your current business processes. ImageNow also is designed with platform independence in mind, so you can effectively leverage your knowledge base and existing investments in applications, operating system, database, and network infrastructure. The result is a rich document management solution that helps you make the most of the technology you have with the least impact on your budget.

To learn more about ImageNow by Perceptive Software, visit

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by SAP and Partners SAPinsider - 2005 (Volume 6), October (Issue 4)

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