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Live from the SAPinsider Studio: A discussion with Dolphy Kalra of PwC

A discussion recorded live at SCM 2014

May 29, 2014

A discussion recorded live at SCM 2014 in Las Vegas featuring Dolphy Kalra of PwC on transportation management.

View the video, and read the edited transcript of this conversation with Dolphy Kalra here:

Lauren Bonneau: Hi, I’m Lauren Bonneau with SAPinsider. I’m here at the SCM 2014 event, and I’m sitting with Dolphy Kalra, with PwC. Hi, how are you Dolphy?

Dolphy Kalra, PwC: I’m good, how are you?

Lauren: Good thanks, thanks for joining me.

Dolphy: Good to be here.

Lauren: Can you first just explain to me what your role is at PwC?

Dolphy: Yes, I have been with PwC for about four years, and I’m their transportation SME, I’ve done a lot of projects in the transportation area.

Lauren: So you’re here at the event as a speaker at a session coming up on Friday, can you explain a little bit about what attendees will learn from your session?

Dolphy: Sure, the session is going to provide an overview on transportation management, so basically what TM does, that is, offer the entire product to procure to pay and order to cash cycle, and how it’s supposed, the different modes and means of transportation, and how you can model the system around your business process. So I’m going to give a brief introduction on TM, and then I’m going to jump into a very specific topic in TM, which is conditions and incompatibilities, which talks about how you could put checks in the system, the system could automate the planning for you, based on your business requirements.

Lauren: OK, great. And so how do SAP customers go about implementing TM?

Dolphy: So the very first thing when they want to implement TM is they need to decide what their requirements are and how TM can support it. TM has four main areas, and it provides a lot of functionality, it has something called order management, then it has planning, which is a very sophisticated tool, they have tendering, they have charge management. So based on your requirements, you first need to decide whether TM is the right fit or not, and then based on that, decide which model within TM would you need to enable your business process.

Lauren: And can you give an example or two of a customer that’s implementing TM that PwC is helping?

Dolphy: Yes, definitely. So we had this pain point where whenever a customer wants to ship goods, or when they select a carrier, they cannot see what is the KPI of that particular carrier, how they are performing, or are they doing on-time delivery. At times in the traditional scenario when the contracts are set up, you don’t know the performance index of that particular carrier; what TM provides is that it not only helps you pre-select your carriers, while you’re selecting them you can look at the matrix and how they’re performing them, and select them based on how they have performed. So that way that was one of the reasons our client was really happy about it because it gave them the visibility to do so.

Lauren: Great, that’s a good example. And so when an attendee leaves your session, is there kind of one key takeaway that you hope that they walk away with?

Dolphy: Yes. The key takeaway for clients is to know what they exactly want, because if you model the system in not in a right direction, you might end up doing a lot of rework, which would require a lot of time, energy, and money over a period of time. So finalizing your requirements and knowing what you exactly want out of the TM system is the right thing to do.

Lauren: That’s a great piece of advice. OK, great, well thank you so much for sitting down with me, and I wish you luck at your session on Friday, and hope you enjoy the rest of the event.

Dolphy: Thank you so much, it was good talking to you. Take care.                 

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