Volker Hildebrand, SAP Global VP, CEC, and Jeff Kaplan, Managing Director, THINKstrategies, join SAPinsider at the CEC 2017 event to discuss how adopting a digital infrastructure helps companies satisfy customer expectations in a digital, on-demand economy. This is Part 2 of a two-part video. Topics of the Part 2 discussion include:
- What successful digital-first companies are doing from a deployment standpoint to meet the constant changing needs of their customers
- The advantages cloud brings for companies that have adopted a digital mindset and approach
- The role of artificial intelligence (AI) in customer engagement and striking a balance between effective use of AI and still offering a personal experience for the customer
Here is Part 1
of the discussion.