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Live from SAPinsider Studio: Customer Engagement in the Cloud, Part 2

Volker Hildebrand of SAP and Jeff Kaplan of THINKstrategies Join SAPinsider to Discuss Meeting Customer Expectations for a Digital Business

April 21, 2017

Volker Hildebrand, SAP Global VP, CEC, and Jeff Kaplan, Managing Director, THINKstrategies, join SAPinsider at the CEC 2017 event to discuss how adopting a digital infrastructure helps companies satisfy customer expectations in a digital, on-demand economy. This is Part 2 of a two-part video. Topics of the Part 2 discussion include:

  • What successful digital-first companies are doing from a deployment standpoint to meet the constant changing needs of their customers
  • The advantages cloud brings for companies that have adopted a digital mindset and approach
  • The role of artificial intelligence (AI) in customer engagement and striking a balance between effective use of AI and still offering a personal experience for the customer

Here is Part 1 of the discussion.

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