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How to enable an AI-based customer experience with SAP Leonardo

Sponsored by SAP and Boodskapper

Date: Wednesday, October 18, 2017

Time: 11:00 am ET/ 8:00 am PT

Duration:  60 minutes (including Q&A)


David Sacks
Sr. Director, Platform Partner Ecosystem,

Bejoy Narayana
CEO and Chief Product Architect,

KW Leong

Sandeep Sanga, Ph.D.
Senior Industry Principal & Expert Advisor,

Artificial intelligence (AI) is no longer a future possibility — it is a current reality that offers significant business opportunities. One of the most compelling areas for AI is customer service, where AI software can provide efficient, reliable, scalable, 24x7 responsiveness to customers, and many organizations are already deploying AI-based customer service functionality in their landscapes. 

With SAP Leonardo and SAP Cloud Platform, SAP provides its customers with the tools they need to implement AI-based customer service in their own environments. But what does this look like, and how do you get started? 

In this webinar, experts from SAP and BoodsKapper share insight into how you can use AI with SAP Leonardo and SAP Cloud Platform to support various customer service scenarios. Through demonstrations, you will learn how to use a virtual assistant to: 
  • Increase R&D productivity by empowering scientists to query and analyze data through a conversational experience using text, chat, and audio 
  • Enhance the customer service experience for sports fans, from tickets and concessions to memorabilia 
  • improve customer service for airlines, from booking and gate agents to maintenance, and for retail, from supermarkets to clothing
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