White Paper


Automating Fax, Email & EDI Orders into SAP Systems

How to bring Speed, Visibility and Accuracy to Every Phase of Order Processing

July 25, 2017

This white paper is hosted by SAPinsider and sponsored by Esker.

In a perfect world, every sales order your company receives would be electronic. Each one would arrive in the same format, with all the necessary information clearly defined, and feed directly into the SAP® system through electronic data interchange (EDI) without any hiccups.
The reality, unfortunately, is not so rosy. Orders come in via a variety of formats — the most predominant being fax and email, which require vast amounts of time and labor to process, resulting in high error rates and slower fulfillment. Plus, when Customer Service folks have to print out and manually enter orders into SAP, they’re prevented from doing what they do best: serve customers.         

In this white paper, learn how to overcome these challenges and gain the efficiencies of automated, electronic processing of fax and email customer orders into your SAP system, shortening the order-to-cash cycle and improving customer service. You will learn how to:
  • Lower order processing cost
  • Simplify your IT environment
  • Better prioritize orders
  • Improve responsiveness to customers
  • Increase visibility and process control
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