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White Paper

 

Transform Customer Service and Operations Through Order Automation

March 19, 2019

This white paper is hosted by SAPinsider and sponsored by Esker. 

Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most large organizations monthly, this mission-critical process can demand a significant portion of customer service representatives’ (CSRs') time and attention in the quest for near-perfect input accuracy and order fulfillment.

APQC has found a distinct competitive advantage among organizations with automated order management systems. Download this report, for an in-depth exploration on automation’s impact on customer service, including its ability to:

  • Improve first-time data accuracy & on-time delivery rates
  • Provide instant access to KPIs to drive better service
  • Free up CSRs to focus on customer-centric activities
  • Lower sales order management costs

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