Employee expectations and demands for their workforce experiences have dramatically changed. Employees want their business applications to be like consumer applications — smart, engaging, intuitive and personalized. At the same time, employees want to be heard. They want to provide feedback and they expect to see changes based on their input.
The moments that matter are those critical touch points between employer and employee that define the employee experience.
Organizations that deliver exceptional employee experiences achieve better business results and outperform the competition. They reduce unwanted attrition, retain and develop top performers, drive higher employee engagement, and increase productivity. They also drive higher customer ratings (or satisfaction).
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